Comments on: A Tale of Two Hotels

By: Bryan, Stamford CT

Bryan, Stamford CT — Wed, 31 Oct 2007 20:37:51 +0000

I took my Dad on a trip this summer — hit 4 west coast hotels in 7 days. At three occasions, awful upgrades were offered. It alwys happens with a late at night arrival. The clerks’ have already tried to pawn the rooms off earlier guests, without success. When they disappear into the backroom and you know you’re in for it. Oh the glamour of travel!

By: Mike, Conshohocken, PA

Mike, Conshohocken, PA — Mon, 29 Oct 2007 18:07:48 +0000

Whether you’re an executive, and engineer, or just somebody travelling for work or pleasure, no one likes staying in a dumpy hotel. As a life-long resident of the Philadelphia area, I am frequently asked by out-of-towners where they should stay. I don’t want to tell them to stay in what seems to a dump.

Please tell me the name of the hotel so that I don’t make this mistake.

By: Mar, Catonsville, MD

Mar, Catonsville, MD — Mon, 29 Oct 2007 17:51:07 +0000

I agree that you should name the hotel; they deserve to have their name known so we can avoid them.

I used to think that restaurants tried to have me sit near the restrooms and/or kitchen because I’m a woman. I’ve now decided that it’s just that they keep putting people there until they get someone who doesn’t know what a lousy table it is, doesn’t care, or doesn’t have the courage to ask for a better location.

By: J.B.Burns, Chicago IL

J.B.Burns, Chicago IL — Sun, 28 Oct 2007 19:42:40 +0000

Delicious! Hard to believe how persistently Hotel Hells abound at every price point in the world.

But I vote ‘yay’ for the Four Seasons in BH. Thanks to working for a crazy boss, I have had stayed at posh joints in a couple of dozen cities in a half-dozen countries. Not a one of them beats that place for attentive care. My own mother could not out-thoughtful those folks.

By: Chuck, Chicago

Chuck, Chicago — Sat, 27 Oct 2007 22:22:00 +0000

You have confirmed my theory. Based on years of travel, and no matter how bad my day is going, I have concluded that if I can just get to the Four Seasons, that everything will be all right!

By: On, To, On

On, To, On — Sat, 27 Oct 2007 19:35:19 +0000

The nerve! How could they treat a big VIP like that? Don’t they know you are a big man, THE big man, the man of men as in real real important, more important than anyone? You of all people deserve better.

By: Richard Rea Scottsdale Arizona

Richard Rea Scottsdale Arizona — Fri, 26 Oct 2007 20:59:46 +0000

I once arrived late at a hotel and received a room that consisted of a Murphy bed installed on the wall of an entire ball room. Lots of floor space. Could have held a dance. And the manager could not possibly imagine why I might have been less than thrilled.

By: Mark, Kansas City ,KS

Mark, Kansas City ,KS — Fri, 26 Oct 2007 20:31:43 +0000

You should name the bad hotel. If businesses are not held accountable for their bad service, the whole shebang starts sliding toward Banana Republic status. Plus, I want to make sure I do not stay there next time I’m in Pilly.

By: Allan, Orlando FL

Allan, Orlando FL — Fri, 26 Oct 2007 19:22:17 +0000

Seriously, almost a tear that time. I swear it.

By: cfishbabydoll Los Angeles CA

cfishbabydoll Los Angeles CA — Fri, 26 Oct 2007 19:16:53 +0000

Even VIP’s experience lack of customer service! Doesn’t matter who you are anymore! Morons abound! You are hillarious – thank you for making my day!

By: Kristin, Red Sox Country

Kristin, Red Sox Country — Fri, 26 Oct 2007 18:48:48 +0000

I had a similar scenario, a few years back, in a hotel where I was also supposedly a VIP (a large, prideful chain). This was a hotel in which I stayed on a monthly basis. They put me up in a small meeting room…with a cot!

By: Rebecca, Philadelphia, PA

Rebecca, Philadelphia, PA — Fri, 26 Oct 2007 18:27:27 +0000

Would that hotel from hell happen to be the Crowne Plaza at 1800 Market Street? It sure sounds like it.

I wonder how much the “warm chocolate chip cookie” gambit has done to improve Doubletree’s lot. (They are good cookies, damn them.)