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Monday, March 24, 2008 at 11:25 am
On Friday, I offered a little fable full of love and appreciation for the pet that has won my heart: my MacBook Pro. It was an homage to The Nightingale, a story by Hans Christian Anderson, which is a story about an Emperor who falls in love with a mechanical toy bird and spurns the flesh and blood warbler with whom he had enjoyed a long and happy relationship. I thought it was a sweet little fable, pathetic in its own way. I mean, what kind of fool falls in love with his Laptop? Shouldn’t I really get a schnauzer and lighten up on the emotions I’m investing in an inanimate object? Be that as it may, my story contained some mild complaints about the new plaything in my life — my MacBook Air. I didn’t say anything really nasty about the thing. That would have been impossible. It’s a great little tool and I like it a lot. What I don’t like is: its lack of a firewire port which makes migration of content from older machines more difficult for stupid people like me;
its battery life, which is under what I thought it should be;
its operating system — Leopard — which has trouble with printers for some reason.
I didn’t even get into the last bullet in my tiny parable, because I wasn’t sure if that was just me. Over the weekend, nerd that I am, I read a bunch of magazines and web postings on this subject, all of which revealed a host of angry people railing about this very issue and taking Apple (AAPL) to task for launching a new OS without proper testing. At any rate, what was interesting to me about all this was how ferocious and immediate were the contemptuous, partisan, ill-tempered replys to my tender tale of affection and loyalty. Not all of you, no. Many actually wrote in to say that they wept when the narrator of the tale returned to his first love, the bigger, clunkier but more substantial Laptop. But the rest of you, wow. You would think that I had stepped on a crack on purpose and broken their mothers back most heartlessly. Why didn’t I get the new migration route!? What am I, a moron? Hey! Didn’t I know that you could plug all kinds of peripherals into the supplied USB port? What kind of schweck was I to criticize this apex of contemporary achievement?! Dolt! Idiot! This nation is right now embroiled in any number of screwups wrought by people who stayed the course when they should not have, who failed to listen to criticism when it was offered, who placed blind enthusiasm over judgment. Hey, people? Nobody is more immersed in the Mac universe than I. In fact, those who are close to me are frankly concerned about my tendency to solve problems by purchasing hardware from Cupertino. But that doesn’t mean I believe that those guys can do no wrong. The fact is, Leopard’s printer drivers blow. And so does the Air’s actual battery life. There, I said it. You want to make something of it? I agree with you. I am a Mac lover exactly because I am not a geek, do not want chicken feathers in my mouth; nor do I want to entertain geek-gawkers. I want my Mac to do my nerd thinking for me so I can run a business, write novels and all the other fun stuff human beings are put here for. I do not watch Star Trek and never had acne. Ken Campbell Posted By Gainesville, Florida : March 24, 2008 11:57 am
No need for the political commentary, you dolt! Just kidding about the dolt part. Just thought it would be in the spirit of the article. I am serious about the political commentary though. It has no place in a discussion about a computer. Sheesh . . Posted By panama city florida : March 24, 2008 11:57 am
Agreed. My MBA has not met my expectations (or Apple’s) regarding battery life. But I love it none-the-less! Posted By JB, NYC,New York : March 24, 2008 12:00 pm
That’s not the only thing that blows about Leopard either… Do I use it? Yes. Have they driven me away yet? No. Does Apple know all of this? Yes. And this is why they continue to put out great products – they listen to what people are saying both negative and positive and translate that information into useful changes in future revisions of their products. Now if only we could get the knee-jerks to recognize that constructive criticism indeed does exist… Posted By Nunya : March 24, 2008 12:00 pm
Sorry about any rants you had to endure from the ‘Apple core’. However, it’s my personal belief that these moronic diatribes are the work of definitely unhinged minds, some of them being ‘double agent’ fanboys from the Windows side! So, pls don’t assign ALL blame to the ‘real Apple core’! Thanks and Regards Posted By PK de C’ville, Charlottesville, VA : March 24, 2008 12:01 pm
You are over dramatizing this.. i read the blog and yes a few retards here and there but mostly nothing to complain about … Posted By l ny : March 24, 2008 12:03 pm
Leopard does indeed suck. Install Tiger instead. And the MBA battery? Don’t even get me started! Not only is it weaker than watered down coffee, it’s built in and therefore cannot be removed and replaced by the owner. Moronic. Posted By MD, Ashland OR : March 24, 2008 12:07 pm
Hmm… methinks all the recent articles about rabid and overly emotional “Apple-core-true-believers” are a tad overblown. As of this writing there are 9 comments to this post and none of them are rabidly attacking the writer. In my experience, 99% of Apple fans are thoughtful and polite with their disagreement. A written comment can often be misconstrued as an attack due to the lack of emotional context inherent in writing vs. talking face to face. It seems to be a meme among writers who post something negative about Apple that they’re going to get lambasted by the “Apple Faithful”. Yes, there are nutcases, and I wouldn’t put it past some losers to intentionally hate on writers out of narcissistic fun. But keep in mind that there are basically no bashing comments to this particular post. I think that is a more accurate representation of the Mac community. We all have problems with our Macs. Some more, some less. I’m a “true believer” who would never even consider a switch. But I’d be totally uninformed and stupidly out of touch if I said that Macs were perfect. Mr. Bing, glad you love your Mac. Hope you can work around the inevitable problems with it. Hope you can also see around the few nut cases to the vast majority of Mac users out there. You’re a good enough writer not to need the pageviews that result in a Dvorak-like attack on the Mac community. Uh oh, does that negative comment make me one of them now? Jason Posted By Jason, Austin, Texas : March 24, 2008 12:19 pm
The “Apple Core” is one of the reasons I’ve refrained from getting a Mac. I love Apple products and have several iPods and will get an iPhone once they can be used by anyone other than AT&T. But I don’t want to get a Mac because I’m concerned that I will need to immediately become a conceited a-hole that thinks only things with the apple logo are suitable to exist on the planet. Posted By RJS, Madison WI : March 24, 2008 12:25 pm
Thanks for both articles. Enjoyed them both. I am lurking for a new laptop and the feedback is useful. Reaching for the full sized Mac Pro laptop feels so old school after picking up an Air. I am also really surprised that Apple skipped the security lock/port on the Air. I don’t want to live in fear that my mac could grow wings and fly away at any moment that my eyes are off of it. Posted By JT, Parker, CO : March 24, 2008 12:26 pm
Hey there, Jason in Austin. I appreciate your views and of course I know that there are mostly rational people out there. I got a smile out of your reference to Dvorak. Is he still around screeding about Macs? I remember his stuff very fondly from the days when I used to be a Windows guy and write for the same magazines that he does. I kind of miss those tirades. Nobody does them better. Unfortunately, the chance of me picking up a PC-based magazine at this point in time is about as great as me subscribing to a periodical targeted to numismatists. Posted By Bing : March 24, 2008 12:31 pm
printer drivers always lag because they are written by the printer companies. In a few months they will catch up. I sold my company 5 years ago, ditched the ms dell, and switched to mac. I became an artist and now produce paintings, books, slide shows, prints etc thanks to apple. Oh yeah my iPhone is incredible. I am using it right now! Freddothegreat Posted By fredeo, mill valley, ca : March 24, 2008 12:32 pm
MacBook Air has been a joy to work with on every level since I’m used to dragging around a 17″ MacBook Pro to post for the iPhone Savior blog. The battery is absolutely a huge bone job. Lucky if I get two hours surfing online alone. Apple needs to make that right. Posted By Ian Fawling Seattle, WA : March 24, 2008 12:33 pm
Posted By JDC, Sacramento, CA : March 24, 2008 12:36 pm
In my opinion, Leopard is a magnificent operating system and the MacBook Air is a niche product, designed for a specific, highly mobile, user. I have installed Leopard on several hundred Macs without a problem. Posted By JC Virginia Beach, Virginia : March 24, 2008 12:40 pm
Great article but not sure where I fit in when referring to . So, I’m a switcher. I guess the 2000 lingo for that is a flip-flopper? I can say that since I’ve been on my Powerbook life has gotten much simpler – it just works day after day with no Viruses or Mcafee or Norton headaches and rarely an OS update that completely disables my machine. As for Leopard, I do have to say that in the OS X release cycle (with the exception of 10.0 and 10.1) this has been a rather weak effort. We shouldn’t be surprise because Steve said it would be delayed due to the iPhone release and the same developers working on the iPhone mini OS X system as Leopard. Then all the massive criticism and push to make SURE Leopard was released ontime. So, we go it ontime. It does need some work. However, from what I’ve seen and reported, the bug fixes have been very effective. Let’s not forget that Apple is at the forefront of the Green movement. They released the first ever LED backlit notebooks. I’ve been waiting on the LED backlit Macbook Pro’s and they just released those. It seems this fear oriented environment we are currently in has driven people to be fearfully critical of almost anything. Why not drink less caffeine and pause a moment to realize that we are in fact all human beings – quite fallible in fact! Posted By Marc in San Francisco, CA : March 24, 2008 12:51 pm
You can use a USB cable and Apple’s Migration Assistant to transfer data to your new Mac: you don’t need Firewire. Posted By CO : March 24, 2008 1:00 pm
Bing, I have been a fan of Apple almost since the beginning when our firm bought the first Macintosh’s in 1984. My son had an Apple IIe. We noticed early on that Apple usage required less customer support than the DOS based machines, and we tried to enlist Apple executives to provide application development support to us, but they weren’t really keen on supporting corporate America, and over time our support for Apple became untenable, as Microsoft stepped up its corporate support, and we reluctantly went with Windows as our standard operating platform. However at home, I always felt Apple was a better platform for consumers, but again because so many people used Windows at work, they chose Windows for home use. Now that I’m retired I can indulge myself with Apple and not worry anymore about being conversant with two platforms. I think the unease with which some view Apple has to do with the non-conformist culture that Apple has cultivated over the years going back to the famous commercial during the 1984 Superbowl. Plus many computer users tend to dismiss Apple products as being too expensive when that is not true when you consider the entire cost of owning a computer. Although I grant that Apple monitors and memory are overpriced. By the way I loved your article on dealing with financial advisor who tell you never to sell. I ran into that with my advisor and of course when he finally sold all of my holdings, the stock market started going back up. Posted By Bob Zimmerman, Lafayette, Ca : March 24, 2008 1:08 pm
I, for one, do understand, to a point (emphasis on that), some of the rabid defense of Apple products and stock by their fans. Do you remember the battle of the iPhone projections last year? In the midst of some rumor reporting by fairly major players in the financial analysis business showing Apple and the IPhone were getting creamed, Shaw Wu went out and did some hard counting and found it all a bunch of hot air about nothing. Now Shaw Wu takes his lumps (often unfairly) from the fans sometimes but this dude knows what he is doing. Now 10 million looks to be a tad conservative. Some folks out there tried to spin the illicit use of iPhones in China as something bad. When people from a country spend double the product’s price to get something that only half works like it is supposed to, isn’t that good news? Can you spell Apple store in Beijing during the Summer Olympics? (Never mind those restive Tibetians and their pushy leader – they will be all taken out and shot later after everybody goes home if indeed our Chinese friends wait THAT long). Do you remember when it was taken nearly as gospel that when Apple dropped the word ‘Computers’ from its name that they were suddenly no longer going to make computers? This was real reporting from people who were respected and should know better. Last week, there was a prominent post concerning the Air running so hot that you couldn’t hold it in your lap to work. What was THAT all about? If it would have been just some lone weirdo blogger that would have been fine but this guy was sponsored by a major magazine and it got picked up in a lot of places because of that association. My wife has been keeping a log of all of the bogus finaicial and sales projections that have been floating around over the last couple of years (and they were many, many, many, many – Apple to 105 by summer – anybody want to take the short side of that bet NOW) with the sole intention of jamming them up their author’s butt when they turn out to be beyond false. There has just been a never ending drum beat of this nonsense to the point that some comments by someone as yourself who just wants the products to work better get lumped into the same catagory and those others. This kind of thing is going to go on a long as some powerful people in the publishing and finaicial worlds keep sponsoring the anti-Apple spin machine. Posted By Joe, Pittsburgh PA : March 24, 2008 1:26 pm
Well, I, for one, would like to know how you install my Epson 1280 and 3800 so that you can adjust for the quality of paper, the DPI, etc. Right now the printers work, but all the sublteties that were in the old Tiger drivers are gone. Posted By Bing : March 24, 2008 1:33 pm
The Printer manufacturers are responsible for creating and updating the printer drivers not Apple. Posted By Paco Los Angeles : March 24, 2008 2:08 pm
Apple fanatics are so easy to goad: It’s like shooting fish in a barrel. They’re always so defensive. “Hey! I heard the new Airports don’t work with the pre-N standard!” Is sure to raise both your Twitter and Digg ratings and your placement on Google I was linked to this story via Fake Steve Jobs, BTW. I’m sure that’s bound to piss off a few Maclets, too. Posted By Eric, Knoxville, TN : March 24, 2008 6:02 pm
It’s amazing how many people are missing the point of what the MacBook Air is all about. It is definitely not meant for everyone. For those of you who use an optical drive on a daily basis, it’s not for you (unless you don’t mind carrying around the super drive attachment). For those of you who like to keep your entire music and photo libraries with you all times, it’s not for you. There are loads of people who try to adopt this as a standard laptop and then complain about it. This is a SUB-notebook — meaning it is a small, compact, mobile-minded computer. In no way is the Air, or any sub-notebook for that matter, meant to be your primary computer. It is intended to be a light-weight traveling companion. Something you can throw in your bag and not have to think twice about because it is so light it can easily be carried anywhere you need to go. Posted By Jared – Phoenix, AZ : March 24, 2008 6:17 pm
dude, it’s Posted By Utrecht, Netherlands. : March 25, 2008 5:09 am
I use both PC and MAC i like things that both offer PC has more games for my gaming side though i only play WoW on my mac runs much smoother. i wish at work we had macs but alas the us military deems it prudent to you use old windows programs, and i mean OLD. for my mac i love my music and video editing capabilities but alas there simply isnt a good hybrid of the two yes you can say you can run windows on your mac but it sucks not that windows doesnt suck on pc also but thats why i use a linyx operating system with a fake windows interface all the easy use for my games with none of the hassel. also i love reading your blog to see all the people who are clearly going to die early from stroke or heart attacks nothing like listening to people getting stressed over nothing. ciao. Posted By Chris Pierce, Oxnard CA : March 25, 2008 4:14 pm
It’s tough to stay on the cutting edge of technology without getting cut. Think of it as a learning experience, so you bleed a few dollars for your efforts, you will get over it. Posted By Jack Hammond Canada : March 25, 2008 6:13 pm
You know you are getting old when you start complaining you are too stupid to work technology. Just barricade yourself in the Executive Dining Room and call tech support. No, wait. They don’t have a solution for stupid. Posted By Older but Wiser, NYC : March 25, 2008 7:19 pm
hey! the day I need tech support to help me I’ll hang up my jock! Posted By Bing : March 25, 2008 9:19 pm
CO: he needs Firewire because the only way to mount one MacBook as a drive on another is via Firewire. USB is not symmetrical like Firewire is so you cannot just connect the two machines that way. That said, the Air is as other point out a second machine, not a primary, so it might not be sucha good idea to migrate everything over. Posted By Gray Gaffer, Seattle WA : March 25, 2008 10:22 pm
Standard Tech Support solution…. “Have you tried rebooting?” Posted By Tom – Cape Fear : March 26, 2008 9:51 am
I have just ordered the big mother desktop you referred to in your previous post. So excited. Get a Sony Vaio and all your laptop worries will be over. Posted By Tracey, Melbourne, Australia : March 30, 2008 9:15 pm
Hans Christians Anderson’s fairy tale the princess and the pea is the best book ever !!!!!! Posted By laura,carlow,ireland : November 26, 2008 4:39 am
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Stanley Bing
Stanley Bing is a Fortune columnist and best-selling author of business books noted for their wisdom as well as their sharp, slightly acrid sense of humor. He is also the only writer on business and the workplace who still puts on a suit and tie and goes to do battle with the dragons that breathe fire at corporate America every day. This blog captures what remains of his brain after it has exploded in all other directions.
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The fact is, Leopard’s printer drivers blow….Here! Here! As a new MacBook owner/user I have had endless problems with my new HP wireless printer….and here I thought it was user error…..