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350px-fatmouse.jpgI woke up this morning and didn’t feel quite right. I didn’t know what it was, but something was definitely off. Then I logged on and saw what the problem was.

My mailbox is over its size limit again.

“Your mailbox has exceeded one or more size limits set by your administrator,” said the message from my administrator. Oh no, I thought. And I’d been trying so hard.

“Your mailbox size is 523334 KB,” he continued curtly, and rather churlishly, too, in my opinion. ”You will receive a warning when your mailbox reaches 500000 KB.You may not be able to send or receive new mail until you reduce your mailbox size. To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst). Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit. You must empty the Deleted Items folder after deleting items or the space will not be freed. See client Help for more information.”

Naturally, this was very disappointing to me. I thought I had the problem solved. Last month, when my system administrator brought this up for the six or seventh time since late 2006, I thought I took the proper steps to get myself in proper shape.

First, I began a program of aggressive daily deletion exercise. Working my way from the bottom of my Sent Mail folder, I carefully weeded out all the stuff that I no longer needed: newsletters, daily and weekly industry data sheets, self-congratulatory attaboys, relics of corporate thanking circles. You know those; forty messages with everybody thanking everybody else for doing their jobs and you’re on the cc list?

Then I went into my deleted items folder and deleted all my deleted items, then deleted the deleted deletions. I could feel myself shrinking by the minute, slicing notches off my digital belt in real-time, and I can tell you it certainly felt good.

Finally, I put my received mail inbox into chronological order and liposucked everything from 2007 into the garbage. After that, of course, I had to deleted the deletions and delete the deleted deletions again. That came pretty naturally. Once you begin a regimen like this, it becomes part of your life, hopefully, and you don’t need to be reminded of your commitment.

That was several weeks ago. Since then, I thought I’d been keeping up with my program. That’s why this morning’s missive from my system administrator was so distressing. I guess it’s harder to stay electronically fit than I thought. You start the day with good intentions, then you get into something with a lawyer, or a journalist, or one of the folks in Accounting, God help me, and pretty soon you’ve got a chain going that plumps you up and leaves your whole situation in terminal shape.

I suppose there are two things I can do, and I’m going to do both. First, I’m going to get back in there and work my inbox as hard as I can, get it as lean and muscular as I possibly can. There are limits, of course. I’ve been around a long time. I’m no kid who nurses twenty or thirty incoming messages a day. I’m a mature business person, with several hundred bite-sized servings coming across my transom every eight or ten hours, along with a few big hanks of steaming beef as well. That’s why I’m also calling Bob, our system adminstrator, and asking him yet one more time to let out my wasteline a little.

Just a tad, Bob! Like, just a couple thousand MB, I’m beggin’ ya! After that, I’ll be good! I promise! You’ll see!  




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Hey Bing, if you want to cut down on the amount of deleting you do, just hold down shift when you hit the delete button. You will notice that it doesnt ask you if you want to move it to the recyle bin. It will just ask if you want to permanently delete the item. Also, my company has it set up so that after you delete items from the recylce bin, it keeps them in yet another area as well which it sounds like you have to delete as well. I noticed that with my company if I use the shift + delete method, it bypasses that area as well. Might save you some time.

Posted By Jason L., Philadelphia PA : March 31, 2008 11:36 am

Also, check out your calendar. If people attach documents to calendar entries, they are not automatically archived. This adds up very quickly.

Posted By Anonymous E-Mail Admin, NJ : March 31, 2008 1:49 pm

Talk about mailbox overflow,I have so many penis enlargement and Viagra offers I’m begining to think my ex girl friends have been talking or writing my name and details on bathroom walls. Things look smaller after you have been in the bath you know.

Posted By Jack Hammond Canada : March 31, 2008 1:54 pm

Not sure if you mentioned this but attachments count against your limit. You can sort your folders by email size to find the worst offenders. You might also check for items in your calendar that include attachments because I think those can count as well…good luck.

Posted By J, Dallas, TX : March 31, 2008 2:21 pm

I’m not an expert, but I bet if you contact Karl Rove he can tell you how to get rid of huge numbers of unwanted emails.

Posted By Sam Thornton, Burwell, Nebraska : March 31, 2008 3:00 pm

People only email items that are not essential to business.

This is why I only read email on Friday afternoons. I figure if something was really important, I would have heard about it before then. The problems and comments that people have usually work themselves out by Friday afternoon. Either the people emailing me take action or sit in misery because of my non-response. Checking email at this time is just a way to get me through the nd of the day so I can get my Friday Fifteen (15 Jack Daniel’s & Coke drinks)

If the building isn’t on fire, there is nothing important going on. Let the money roll in and the nonsense roll out.

Posted By Yadgyu, Harkeyville, TX : March 31, 2008 5:26 pm

Funny this post attracted so little comments, There is actually a real subculture going on how to tame the e-mail beast (really part of the procastination beast). I could pointo you the several people that could actualy help, such as David Allen’s GTD and Merlin Mann’s 43 Folders, but I guess you are not particularly interested.

You should, though, as this a real problem.

Posted By Luis Oliveira, São Paulo, Brazil : March 31, 2008 9:27 pm

I don’t see it as few comments. I believe that people chose to read it and comment to themselves.

Posted By Bing : March 31, 2008 11:25 pm

I used to always lobby my system administrator for more space. Extensively, lobby, and apparently, drinks and steaks don’t carry much weight in IT anymore, this isn’t your parents system admin. Note to self trial B, coffee and tofu, keep the Dungeons and Dragons powers in reserve. And for a time I was at the forefront of activism. “United we Stand,Down with Oz, and Stop the Oppression,” were phrases I recall shouting in front of the IT room door. In reality I think I am in the third stage of grief, bargaining. What does every employee want when they get stuck in the churn? After contemplating this for some time, it came to me real estate, we all want more real estate. Resigned to my fate, Manhattan office space was then traded for 2 teras. And that is how the Great Land War of 2008 ended. Manifest Destiny lives on.

Posted By Greg Smith Columbus, OH : April 1, 2008 12:41 am

Stanley, I feel your pain. This is a beast I fight weekly but a few tips can go a long way.

First, learn to create filters. Sure, you have a lot of folks sending you mail but only a few of them are “must read” and make sure they’re flagged and moved into one place so you can read them quickly without searching. This has helped me a lot.

By the same token, there are serial offenders who email you half the internet and never have figured out the concept of a “link” that just points to some large file. Filters can help there, too.

You’re doing the right thing by working your mailbox as a discipline. Just learn to set up a few things that your mailbox can do automatically (like filter large emails) and you’ll be there.

Good Luck! Love the column.

Posted By Sales Geek, Winston-Salem, North Carolina : April 1, 2008 2:07 am

Stan, The e-mail fascination goes on and on and on. E-mails are not wealth entitlement, or any measure of wealth.

You’re looking to let the waist line out with more kilo bytes, when in fact, you should want to tuck it in.

If you keep letting your waist band out, you’ll turn into a bubble.

Follow the “Lean Plan” dump the “Greed Plan”.

The current “Education Bubble” has lost its pizzazz. What is education seemingly used for today; a “Tool” or a “Weapon”?

Spam is a creation “High Tech” gone sour.

Posted By Bob Shelby Twp. Mi. : April 1, 2008 3:25 am

That’s what people in the industry call “inbox triage” — you might want to set up filters too.

Posted By Bob, New York, NY : April 1, 2008 5:18 am

“Panic is the new reality.” I like that, Steve.

Posted By Bing : April 1, 2008 11:31 am

MSFT Sucks, switch to the GOOG

Posted By Guy Farmm, bridgeport, ct : April 3, 2008 6:43 pm

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Stanley Bing
Stanley Bing is a Fortune columnist and best-selling author of business books noted for their wisdom as well as their sharp, slightly acrid sense of humor. He is also the only writer on business and the workplace who still puts on a suit and tie and goes to do battle with the dragons that breathe fire at corporate America every day. This blog captures what remains of his brain after it has exploded in all other directions.
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