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Monday, August 3, 2009 at 12:26 pm
The tweetspace was filled this past weekend with the opinionated bloviations of blogger and “j-school prof” Jeff Jarvis, who seems to spend a fair amount of his time twittering. I know. That makes him a hipster. One thing that happens on Twitter is that everybody writes about him or herself. That is the subject of Twitter: Yourself. So you read a chain and most of it doesn’t really pursue anything. People read your tweet. They tweet back with something of marginal relevance, rotating the subject so it has something to do with them. Somewhere in this mass of teeny personal observations, Jarvis went off on a particularly acid chain attacking the profession of public relations, showing the kind of soggy hostility that journalists reserve for the profession upon which they are dependent. “How can I tell flacks that I don’t open any of their press releases?” the surly pundit wrote on Sunday afternoon. “The press release is dead, folks.” This really annoyed me. First of all, it’s my experience that journalists who routinely call PR people flacks are themselves hacks. Journalists are individuals who are paid to write. A very small number write about what they choose some of the time. But in essence they are writers for hire. Their sensitivity on this issue displays themselves whenever they are called upon to characterize their counterparts in public relations. Secondly, I can tell you this: the press release is not dead any more than the newspaper is dead. I’m really tired of people declaring things dead, by the way. But in this case, nothing could be further from the truth. Certainly, inept press releases, flowing out from bad practitioners to bored bloggers, are in trouble. But every time you open a newspaper or boot up a website, you are reading the result of companies issuing formal paper on what it is they are doing. Jarvis may not be interested in what’s actually coming out of corporations because he’s mostly reporting on the landscape of his own mind. But a lot of reporters are, in fact, engaged in matters external to their brainpan. No, they don’t simply reprint the press release. But it may jog something that does require conversation, follow-up and reporting. That’s what a press release does. A few weeks ago, in fact, I put out a powerful, articulate press release accusing Microsoft of poaching my Bing brand for their ostensible search engine. It was picked up by a host of very reputable news organizations, since it was masterfully done and of intense interest to a marketplace that, that day, was fascinated with anything Bing. I considered putting out one today on the newswire declaring Journalism (or perhaps Mr. Jarvis) dead, but decided this milder format seemed more appropriate. That’s not all. Jarvis twitted on a few minutes later: “I’ve long said that papers should have at least one day a week with no PR… just reporting. What a concept.” Yeah. Right. You guys know what a day without public relations assistance would look like in the world of journalism? Take a newspaper. Strip out most of the quotes from every article, which were arranged for the hacks with the help of flacks. Take out a fair number of the photos, which were provided by the photo departments of the companies and organizations involved. Just dump out about 40% of the coverage altogether, which was pitched and accepted by editors who need ideas for stories beyond the ones they glean from actual events. You can also dump all the stories on earnings and the comings and goings in corporate capital. You can keep the opinion pieces. They rarely require any professional assistance. Journalism is in trouble. Its basic brief — the investigation and reporting of real events both important and not-so — is under attack by the medium in which you are reading this. People say stuff. People read it. Then it all evaporates into the ether. True? False? Nobody really cares. It’s just what’s out there for the moment that counts. That’s why people tweet, and why Twitter is the hula-hoop du jour. But believe it or not, the best journalism, particularly in complex matters like business and government, takes place when honest journalists and their counterparts in public relations work together without lying and without spinning each other to death. And nobody benefits when the hacks attack the flacks. Well, “Stanley,” that’s fine, but you might want to remind your readers what you do for a living in the real, as opposed to this fantasy, world: You’re head of PR (communications, you call it?) for a major media corporation. Press releases are your currency, no? The point I was making – which I’d hope might go to your heart – is that sending out unsolicited press releases (we hipsters call that “spam” nowadays) is a waste of everyone’s time and money: especially clients’. But you might also be interested in knowing that I’ve written that corporations have a new role in the new news ecosystem by providing source material that is a link, a search, and a click away. Companies can and should tell their stories and give their facts there and the more honest thing for a journalist to do is not to retype it but to link to it. So if, say, I were writing a blog post about how TV networks are dying, I could link to your page saying the opposite and the reader can decide. In your fantasy world, reporters and PR people may come together to make journalism, but not in mine. Those days of one-way messaging – by either hacks or flacks – are what is over. Posted By Jeff Jarvis, New York, NY : August 3, 2009 1:15 pm
Actually, I’m more concerned that reading is dying. I’ve always been a voracious reader…of anything; books, magazines, newspapers, cereal boxes, and now the internet. I see a lot of young people who are, basically, functionally illiterate….not stupid, just not developing the skills to decode and construct the written word. It cuts them off from any sort of understanding of the world, and probably from being able to land a decent job. Posted By Mike, Spokane, WA : August 3, 2009 1:50 pm
As a tech journalist, I totally agree with you that press releases are extremely important in that they are often the statement of record from companies on their products and activities. I think that, amongst certain journalists and PR people, the press release has become a crutch that takes the place of real reporting on the writer’s part and real Q&A on the PR rep’s part. A good press release should be a starting point, not an end-in-itself. Oh, and could someone — you know who you are — stop sending this tech journalist press releases about the Oak Ridge Boys? Posted By Avram, New York, NY : August 3, 2009 2:00 pm
Now, now, Jeff. You ought to be gratified that Bing devoted a whole blog topic to you (I know I was). Your readership will expand! New worlds will be opened to you! Even your breath will be fresher! Posted By Mike, Spokane, WA : August 3, 2009 2:20 pm
I hope at least the Sunday paper remains in printed form. I don’t mind reading the daily on the internet, but there’s nothing like kicking back in the laz-z-boy on Sunday with the paper Posted By John, Los Angeles, CA : August 3, 2009 2:38 pm
The relationship between the media and public relations is symbiotic at best and incestuous at its worst. Having said that, no less a luminary than Keith Richards commenting about a roughly analagous situation, Jagger/Richards, summed up these relationships by reportedly It’s worked for the Stones for over 45 years and for journalists, much longer. The Beer Summit has already been done. I suggest pinots at 20 paces. And Mike, I believe you’re absolutely correct. It’s the attention span thing. Posted By Paul, Miami, Fl. : August 3, 2009 2:38 pm
Nice. Jeff apparently thinks journalists need company press releases, but only wants them on demand, not when the news happens, i. e., there is something to release. How would the world have known about the change in Apple’s board today without a company PR guy? I doubt Jobs gave that quote to a reporter when he called and asked! And how is Jeff’s idea of linking not one way? He gets to say what he wants and link to what ever he can find, but doesn’t actually want input from the subject that is relavent? Nice. Posted By JAy., H-town : August 3, 2009 2:52 pm
Hey, Jeff. I’ll act like a journalist and simply say that I stand by my story. And I really stand by the complete rudeness of the large and needy hoarde of hacks heedlessly degrading their fellow professionals with invidious designations. Posted By Bing : August 3, 2009 3:01 pm
As an editor, I wholeheartedly agree with what Jarvis seems to be saying: untargeted press releases are useless and annoying. But “untargeted” is the important distinction. Academics can theorize as much as they want, but those of us who are working in print and online journalism know that we can’t cover every story, and often a good PR person provides the missing piece of a story, giving access to key interviewees or just coming along at the right time. A bad PR person gets added to the junk mail list. Problem solved. But are we really still talking about this? This topic has been covered to death, most prominently when Chris Anderson ranted about it in October 2007. Jeff, maybe you missed the press release. Posted By Nicole, San Francisco, CA : August 3, 2009 3:24 pm
Declaring things “dead” is a practice that has totally jumped the shark. Posted By ChicagoSail, Chicago IL : August 3, 2009 3:26 pm
It’s possible that jumping the shark has jumped the shark. Posted By Bing : August 3, 2009 5:30 pm
I should also add that when it comes to public relations vehicles, 140 words on Tritter has now taken the place of a well-written press release as a vehicle for self-promotion and spin. Posted By Bing : August 3, 2009 5:31 pm
I was aiming for irony in mixing two dead metaphors, but was apparently wide of the mark. That said, I still believe that newspapers are going to stay with us in one form or another. Posted By ChicagoSail, Chicago IL : August 3, 2009 5:46 pm
It does give me great comfort that all of you scribes (regardless of subtle distinctions) rate lower in public regard than attorneys and politicians. Posted By Mike, Spokane, WA : August 3, 2009 6:08 pm
I’m not about to touch this one. Perhaps I’ll just stand here on the edge of the playground and watch the fight. Posted By Jim, Winston-Salem, NC : August 3, 2009 7:09 pm
Not wide of the mark, Sail. I just get very cranky when journalists get all sanctimonious. Posted By Bing : August 3, 2009 7:32 pm
I am neither a journalist or PR professional, but I’m gonna have to side here with Bing. The thing about a press release is that it could catch the eye of someone who might not be otherwise interested enough to “link” up. Furthermore, the releases are usually well-written with proper grammar usages and often times interesting and sophisticated topics. Rare is it these days that I read a journalist’s piece that isn’t filled with errors, patchiness, irrelevant detail and opinion/slantedness. I am quite disappointed in today’s written word journalists and their failure to grasp the intelligent use of language and grammar. How often is slang now a part of a headline without the use of quotation marks or (sic)? PR pros, keep releasing your hearts out and journalists- step it up a notch because I’m sick of you guys insulting my intelligence. Posted By Wendy – St Petersburg, FL : August 4, 2009 1:52 pm
What I love about these public squabbles between thought leaders is that you can see their real character and decide which, if any, fits with one’s own moral compass. In this case, Bing shows a classy point, coming from a guy that knows what it means to be successful in running an organization with many careers at stake. Meanwhile Jarvis comes across as an arrogant jerk. Does Jarvis really think he is “outing” Bing by saying is a PR guy in sheep’s clothing? Readers of Bing’s blog know the story. Another interesting sign is the Jarvis Twitter account I was compelled to read – where he has tellingly chosen a photo of himself on TV as his profile picture, and where one of his many enlightening Tweets includes: “Well, Hillary finally got her revenge. North fucking Korea? No poontang in Pyongyang. But they do have Cuban cigars.” Stay classy, Jeff. Posted By Bob, Cincinnati, OH : August 5, 2009 12:34 am
I think a major point is that “nobody benefits when the hacks attack the flacks” and vice versa. There’s a long history of tension between hacks and flacks, and it seems like technology evolution is not changing that tension. If Bill Clinton can get the release of two American journalists from North Korea, perhaps he can help mediate peace among flacks and hacks. Posted By Norman Birnbach, Boston, MA : August 5, 2009 1:41 pm
Brilliant post. I really like it when losers like Jeff Jarvis are exposed for the fraudsters and bs artists they actually are. Bing, if what you write didn’t ring so true then why would Jarvis feel the need t attack you in the comments with such barely hidden aggression and passive aggressiveness. Keep up the good work! Posted By Stanley Spedowski, Chicago, IL : August 7, 2009 6:25 pm
This is an extremely rich topic. I’ll start by taking issue with Jarvis – if he’s still monitoring this space – which is the idea that in the new media one-way is so 20th Century. Baloney. This is an example of the sort of hokum I see all around the Silicon Valley. In the past couple of years I’ve been experimenting informally with the new supposed two-way information highway. Journalists post stories with their email addresses attached, as if they’re waiting for interaction. Nothing could be farther from the truth. If you send queries about unclear portions of their stories, submit ideas for deeper coverage and even point out mistakes, they don’t want to know. As JAy from H-town already knows, Jarvis’s post revealed his basic premise: That two-way to him means the freedom to shove more content down the pipe to you, but he doesn’t need to listen. So I’ve tried to think about reasonable reasons why this should be the case. I recall hazily from my brief time as a cub reporter on a couple of L.A.’s dailies some decades prior and realize the journalist’s day is busy. If he’s fielding all day the sort of inane commentary one finds on the websites of the Wall Street Journal or The New York Times, he can’t get his work done. But real commentary on something that I know something about is still rejected, so there’s a more insidious possibility, which is that after a while the opinion class just don’t want to know. Having competed and scrambled to a position where they get to dispense to the rest of us, they don’t feel the need for fresh input. It’s the old joke that if it isn’t in The New York Times it can’t be news. Now what the new social media tools allow is for lots of these journalists to have their 15 minutes of Warholian fame, and act as if they’re privileged enough not to care what others outside the cabal think. So I used to worry about the demise of traditional newspapers. With the recent passing of Cronkite and Hewitt, I used to feel dismay that the people who are around who seem to retain a respect for the old ideal that journalism is a profession and that reporting the news is a high calling all seem to be North of 50. But I don’t worry anymore. What really matters in a democracy is when we individually and collectively give up and allow the opinion class to tell us what’s news, what to think, what’s reasonable. If we do that then no amount of newspapering or other media is going to save us. But if we keep our own minds, then maybe a winnowing where 90% of the journalistic riff-raff gets weeded out won’t be such a bad thing. Posted By emmacrostrategy : August 20, 2009 9:37 pm
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Stanley Bing
Stanley Bing is a Fortune columnist and best-selling author of business books noted for their wisdom as well as their sharp, slightly acrid sense of humor. He is also the only writer on business and the workplace who still puts on a suit and tie and goes to do battle with the dragons that breathe fire at corporate America every day. This blog captures what remains of his brain after it has exploded in all other directions.
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Okay maybe DEAD is too strong a word for newspapers,,,let’s just say …when there is no brain function shouldn’t we decide to unplug the life support,,,or should we keep hoping they will come out of their coma…
I’m sure this same issue came up the day paper was used to replace clay tablets..
A tough call to make especially if a family member is involved..
To plug or unplug,,,that is the question…