Skip to main content
Galleries Recent Posts Archives
Tags

20 Questions Abraham Lincoln Abuse of Executive Power Abuse of Power Addiction Adult ADD Aggravation Airline Travel Allen & Co. Alzheimer's Amazon american airlines Anna Nicole Smith Annoying Employees AOL Apologies Apple Armageddon Arnold Schwarzenegger Ask Bing Assistants Attila the Hun Augustus bad days Bad puns Bank of America bank write downs Barry Bonds Bear Stearns Bebo beef filets Ben Franklin Bernanke Bert Fingerhut Big Bad Corporations Big Fish Games Bill Gates Bill O'Reilly Bing Awards bing recommends Bing Videos bingstuff Bipolar BlackBerry Bluetooth Bobby Flay body language bogus dudes Bonds Boneheads Bono Book Stores books Booze Booze in First Class Bosses Boy Scouts Brand Loyalty Brazil Brian Greene Britney Britney Spears BS bsjobs Bulls**t Jobs business dinners business ideas Business Language Business Life Business Media Business Stories of the Year business travel Buzzwords Caesar call to action Capitalism Carbon Footprint Careers Celebrity Meltdowns CES Character Character Issue Chauncey Gardiner Cheese balls China Chuck Prince Citibank Citigroup Clone Monkeys Cloud computing cnnmoney Complisults computers Consultants Consumerism Corporate Apologies corporate culture Corporate Retreats Corporate Sanity cost of housing Countrywide coyotes Crazy Bosses crazybosses Creative Capitalism Credit Suisse cubicles Cutbacks Dalai Lama David Beckham Davos Debt Depression Designer Stubble Diabetes Dictator of the Week Diets digital elph Digital solutions to analog problems Dracula Drunken Excess Duke Nukem Dumbest Moments EBay Economic Stimulus Edith Piaf electronic communications Eliot Spitzer Elvis in Business Elvis! Emeril Employee Dementia eOnline Equity Euphemisms Excellence Excessive Exit Packages Executive Compensation Executive Dementia Executricks F. Scott Fitzgerald Fables Facebook Fannie Mae Father's Day Fathers FEMA's response to hurricane Katrina Fidel Castro Financial Times Flight Attendants Foreign Investment Fox News Freddie Mac Fried Chicken Fungibility Game Theory gas prices Gen-X Gen-Y Gen-Zero General Electric George Soros George W. Bush George Washington Getting a raise Global Warming Gluten Good Guys Good News in Bad Times Goofing Off Google Grammar Greed Greenware Grocery Stores Hans Christian Anderson Happy Trends Hardware Stores Harry Potter Harvard Business School Harvard Community Health Plan Health Care Health Plans Heart Disease Heath Ledger Hedge Fund Managers Hedge Funds Heidi Klum Henry Ford heparin Highlights for Children Hitler HMOs Holiday Cheer Holiday Parties Home Depot hot nuts How to Get A Promotion Howard Hughes Human Genome Human Misery IBM Ideas for Warren Buffett Illegal Firing of Attorneys General Immigration Impostors inflation Information in the Digital Realm Insourcing inspirational stories Insurance Companies Interest Rate Cuts Investment Advice Investment Trends IPhone IPod IQ Iran ITunes J.P. Morgan Jack Welch Japanese Corporations Jargon Jerks Jerry Yang JFK John Ford John Keats John Mackey John McCain John Stewart John Wayne Johnny Walker Red Josef Stalin Journalism JP Morgan Chase Karl Rove Kazaa Kenneth Lay King Kong Kurasawa Larry Craig Las Vegas Leonard Cohen Leopard OS Lindsay Lohan LinkedIn litigation London Lord Voldemort Los Angeles Love at the Office Loyalty Lying Mac Air Macadamia Nuts MacBook Air Macbook Pro Machiavelli Macy's malware Marilyn Monroe Marketing Marketing breakthroughs Marketing In Your Face Marvel Comics Massive writedowns Materialism Maxim Magazine Maybach MBIA McKinsey mediabistro.com Meeting Narcolepsy Memorial Day Mergers Merrill Lynch Microsoft Microsoft Outlook Mike the Headless Chicken Misogyny Mitch McConnell MMORPGs Mob Behavior Moguls Monday Morning monetizing celebrity Monster.com Motivational Issues Murphy Bed MySpace Nano Technology Napster Narcissists National Boss's Day Netscape new year's New Year's Resolutions New York Nigeria Nintendo Non-Fungibility Olestra on the road Oprah Organization theory Organizational Life OS X 10.5 OS X Leopard Osama Bin Laden Panic Paris Hilton Peeves Personal Injury Lawyers Personal Integrity Petaluma pets Physician's Desk Reference planes Pogo Poisoned Toothpaste Politics Possible solutions to air travel crises Powerpoint President for Life of Turkmenistan Pretentious Buttheads price of automobiles price of gasoline Price of Oil Productivity Public Disgrace Quality Quizzes Quote of the Day Rabbits on the golf course Rachael Ray Random Acts of Spending Real Estate Values Recession Richard Gere Richard Nixon Rick Wagoner Right brain function RLS Robert Nardelli Robotics Root Canal San Francisco Santa Claus Saparmurat Niyazov 1940 -- 2006 Scary Bosses Scary Trends Second Life Second thoughts Security Analysts Self-Inflicted Injuries Self-Promotion Shakespeare Side Effects Silver Linings Small Pleasures Snail Mail social networking Sony Sony Playstation 3 South Park Sovereign Wealth Funds Stalin Stan O'Neal Stanford Starbuck's Steve Ballmer Steve Jobs Steven Seagal stinky coworker Strategies Stupid Contests Stupid deals Sub-Prime Loans Sudoku Summer Vacation Sun Valley Super Bowl Super Tuesday System Administrators technoid drivel Ted Casablanca TGIF Thanksgiving The 3:10 to Yuma The Black Crowes The Collared Peccary The Dollar The Economist The Euro The Fantastic Four The Fed The Four Seasons The Four Seasons bar The Housing Market The Killer Quotient The New York Times The Oscars The Rudeness Police The Silver Surfer The Stock Market The Tata The Value of Money the War in Iraq Things I Want You To Do Things That Are Gone Tibet Time Warner Time Zone Meltdown TMZ Tom Peters Toyota Prius Trends Trollope Tropical Fish Truth tuna fish Twinkies Uncategorized Uncontrollable Urges United Fruit unwelcome marketing intrusions into daily existence Urban Legends Vacation Value of the Dollar Vampire Zombies Vanity Fair Venture Capitalists Verizon Verne Troyer Virtual Economy Wachovia Wal-Mart Wall Street Walt Kelly War in Iraq Warcraft Warren Buffet Warren Buffett Warren Spector Wealth Web Madness Weird Things We Eat Westinghouse Wetware Wharton What Your Boss Expects of You Whistling past the graveyard Who Is To Blame Whole Foods Wikipedia Woody Allen Work-related injuries Working From Home XBox 360 Yahoo YouTube Zen

comment Email     comment Subscribe

A few years ago I began to notice a phenomenon pertaining to power and the exercise thereof. We all know, thanks to Lord Acton, that absolute power corrupts absolutely. We see that not only in daily life but in our ever churning news cycles on a global scale, writ large.

It is equally true, however, that minuscule power is likely to warp its possessor. I noticed this first at the beginning of my career, when the functionary in charge of painting my little office made me go through weeks of process, requisition and clarification; and anyone who has waited for a toll taker on the highway to count out his or her change while a line forms behind will also know what I mean.

I believe it may be possible to work out a mathematical expression of this idea. It would yield an inverse bell curve, I believe, with the amount of abuse highest at the two ends of the power spectrum - greatest and least. While I work out a trademark on this idea, I thought I might requisition your own tales illustrating this concept: small power, big abuse, due possibly to the mental collapse of those who are condemned to suffer with just a tiny bit of self-regard over years of service.

My first illustration of this notion comes from a source very close to home. In fact, she was IN my home up until a few years ago when she had the temerity to grow up. The correspondent is my daughter, who now works in the world of business, too, although hers is slightly more dignified than mine. She writes:

“Last weekend, my friend Jenny and I traveled from Manhattan to Westchester County to attend a close friend’s bridal shower. We had bought round trip tickets between Grand Central and New Rochelle stations, which is on the New Haven line, since that was what made the most sense at the time of purchase. The shower went well: food, games, and much merry. Afterwards, it turned out that it made more sense for us to depart from Crestwood, a nearby station on the Harlem line. Years of traveling to and from our parents’ homes in the vicinity had taught us that both destinations cost the exact same amount on the Metropolitan Transit Authority. To the penny. To the millipenny. And, after years of conflict-free MTA travel, we’d learned that the tickets were basically interchangeable. No conductor had ever contended this practice.

No conductor, that is, until this past Sunday, when we met the one brave—nay, militant—soldier of which the proud MTA organization may boast.

High on the residual effects of the bridal shower, with warm weather, chardonnay, and pasta buzzing about our brains, I thoughtlessly handed our New Haven line tickets to the devout Harlem line employee. She took them, and stopped in her stout tracks.

“Do you have a ticket for THIS line?” she demanded. Surprised, Jenny and I stared at her for a moment. “This is for the New Haven line ONLY. It states that right there on the ticket. DO YOU HAVE A TICKET FOR THE HARLEM LINE?” To which Jenny, somewhat without subtlety, replied, “Are you kidding me?”

“NO. I AM NOT KIDDING YOU!” the conductor yelled.

At this point, we took some care to explain to her, quite rationally, that we weren’t trying to get away with anything. In fact, the tickets were of equal value and we’d done this a million times. She, in turn, launched into a fiery tirade about thoughtless fellow conductors who “DON’T CARE ABOUT THEIR JOBS OR THE RULES OF THE MTA!!” I was immediately transported to a mental image of this functionary on her lunch break, cramming a tuna fish sandwich down her throat while perched above the titanium toilet in the train’s lavatory, muttering to herself while the other MTA employees leap through the aisles, throwing money at commuters and IGNORING THE RULES.

She removed a laminated pamphlet from her front shirt pocket.

“I want you to read these rules,” she seethed.

“Really,” I said. “We believe you. It’s just never been an issue.”

“Well APPARENTLY, you DON’T! READ IT!”

With no other option than either to comply or be thrown off the train, Jenny accepted the leaflet and gave it a mollifying glance. “Uh huh,” she said. “Okay. I see.”

“I don’t know if you UNDERSTAND that or not, but that’s what it says.”

We looked at her in amazement. “No, no, we understand it, thanks.”

“Now,” she continued with quiet menace. “What I DO, in these SITUATIONS…I will take your tickets as a courtesy…” We began to thank her, but she waved our gratitude away. “…As a COURTESY! AND IF I EVER SEE YOU AGAIN WITH NEW HAVEN LINE TICKETS…” Once again her voice deepened to a threatening growl. “You have been warned.” Pale and trembling, we thanked her and mentally willed her to leave. After a long glare, she finally did so, mumbling to herself as she went down the aisle, ““It’s just that people don’t care! The conductors, that is. The rules! The rules! The MTA!” Her grumbling got softer and softer as she made her way down the row and out of the car with a definitive CLANG!”

That’s the story. But it’s only one. I am put in mind of the American Airlines gate agent who recently made an entire planeful of people wait for the redeye while he had a pleasant conversation with a flight attendant.

So many other ripe examples rear up in my imagination. All aggravating. All illustrations of this principle of power.

Got one?


A reader from California writes...
My boss called me 12 times during the 2 hour period when my wife was delivering our first baby. In the 12th call he told me that I should be courteous enough to pick up the phone even though I was in the operating theater. I made one call to him after my baby was born and I could just see his face as I responded with one line: I quit. I got another job in about a week. Read more crazy boss stories.
Stanley Bing
Stanley Bing is a Fortune columnist and best-selling author of business books noted for their wisdom as well as their sharp, slightly acrid sense of humor. He is also the only writer on business and the workplace who still puts on a suit and tie and goes to do battle with the dragons that breathe fire at corporate America every day. This blog captures what remains of his brain after it has exploded in all other directions.