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Tuesday, April 8, 2008 at 10:31 am
“Retail sales online, excluding travel purchases, are set to grow to $204 billion in 2008 from $174.5 billion last year,” the story goes, “fueled by sales of apparel, computers and autos, according to a survey conducted by Internet analysis firm Forrester Research for Shop.org, the online arm of the National Retail Federation trade group. That projection is below the 21% increase seen in the prior year, but industry officials attribute it to the maturing of the business, not the sluggish economy.” There are, I think, two factors at play here. The first is my personal experience with Forrester Research, which has always existed to pump up the jam on all new media, offering quote monkeys, studies and other background in support of the digiteri. Sometimes their studies are right. Sometimes they are wrong. But like all consultancies, they tend to tip generously toward the portion of the mercantile animal that’s offering them the greatest nourishment. So I always take such studies with a grain of salt. Still, the findings make sense. This year, instead of going to bookstores all the time, I’ve shopped on Amazon (AMZN) more often. When I needed film for a retro-photo project I was contemplating, I went to B&H Photo online. I even got my rugs from some guys on E-Bay (EBAY). Paid 99-cents for a beautiful room rug, plus $160 in shipping. Okay, I know they made their money on the shipping, but still… what a deal! And obviously, there’s always the Apple (AAPL) iTunes store, which has probably eliminated all entertainment stores single-handedly. There used to be a big FYE on the corner near my office. Now it’s gone. I’m sure it will be replaced by either a bank or a super drugstore, the two great ubiquities of contemporary urban life. We are now entering a zone where it’s quite possible that there will be two parallel realities, as there is in a quantum universe. In the real world, the one where real people move about in actual space and spend physical green money to purchase hard objects they carry home with them, there will be a dead economy, with low growth and high unemployment. In the virtual world, however, things will be terrific, as virtual funds rocket across imaginary counters, ringing fictional cash registers while providing digital goods and services. In the real world, the commercial zones of our cities lie empty except for drugstores, banks and chain coffee shops. In the virtual universe, a cornucopia of colorful opportunities await! Of course, the time may come when we all run out of even virtual money. Then what will we do, I mean… really?
Friday, March 28, 2008 at 9:45 am
Yes, I know a lot of us don’t have as much to spread around as we used to. But usually, we have something. Ten bucks. Twenty. Those who are more fortunate should bear a greater responsibility. I mean, it’s quite clear that putting your money in the bank isn’t as safe as we once thought it was. And the return for that investment, after taxes? It’s barely worth mentioning. No, far better, I think, to go down to your local retail store and pump some cash back into our mutual economic system. And while I love the big chain stores for convenience and price, I also believe it may be time for us all to start doing our civic duty by supporting the little stores that are more expensive, less convenient, but whose revenue flows into the pockets of Mr. and Ms. Neighborperson. I know a town, for instance, that had two little bookstores. One day a major chain moved into the strip mall right next door to Little Bookstore #1. Six months later, Little Bookstore #1 had to close. Boo hoo, right? That’s the way it goes. Guess what happened then. The big chain closed the branch that had put Little Bookstore #1 out of business and applied for a permit to open a bigger, newer branch in town. Guess where? Right. Directly across a parking lot from Little Bookstore #2. The good news is that this particular community is filled with weirdos that hate big corporations, and so Little Bookstore #2 is doing fine so far. And the big chain, I now read, is having trouble in the face on onslaughts from Amazon. So time will tell. A few years ago, in this same town, there was a hardware store in the main square. It was a funky place and smelled like wet dog and old mustard. A large super-mega-transactional emporium devoted to home improvement moved in not far away. Today the space that was once occupied by that cramped, antiquated hardware store has a swank men’s clothing store in it. A while back I went in and asked them if they had socks. They did indeed. How much were the socks? $40 a pair. I didn’t get any socks. Thanks to ITunes (AAPL) and Amazon (AMZN), all the music stores are pretty much gone. And there aren’t very many mom-and-pop food stores, either. Those that do exist, however, do tend to offer food that was grown a little closer to home than your average Ring Ding. I hear that can be good for you. In addition to the Ring Dings, of course. But frankly, I don’t really care where you shop. I don’t really care where I shop. I just plan to try to get out there every day I can and give something back to the system. This weekend, I think I’ll get some mulch. It’s spring. Who couldn’t use a little mulch? There’s one garden/hardware store not all that far away from us. True, it’s very disorganized there and the employees have been around so long, and are generally so confused and indolent, that you can never find anything. The prices are high. The woman behind the cash register is blind. But it’s been in the same family for generations and there’s a Japanese place next door that we like to go to, owned by a family that I think just got off the boat. If I’m lucky, I’ll get out of the day for under a hundred bucks. That’s sort of what I feel comfortable doing right now. How about you? Like, if any of you could purchase a couple million American-made cars this weekend, could you please do so? You’d have the thanks of a grateful nation, that’s for sure. |
A reader from California writes...
My boss called me 12 times during the 2 hour period when my wife was delivering our first baby. In the 12th call he told me that I should be courteous enough to pick up the phone even though I was in the operating theater. I made one call to him after my baby was born and I could just see his face as I responded with one line: I quit. I got another job in about a week. Read more crazy boss stories.
Stanley Bing
Stanley Bing is a Fortune columnist and best-selling author of business books noted for their wisdom as well as their sharp, slightly acrid sense of humor. He is also the only writer on business and the workplace who still puts on a suit and tie and goes to do battle with the dragons that breathe fire at corporate America every day. This blog captures what remains of his brain after it has exploded in all other directions.
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