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Tuesday, March 17, 2009 at 10:54 am
Now, Mr. Pasciucco, the AIG executive running the bonus-hungry unit of that clueless insurance company, may be in Timbuktu, or in Katmandu, or simply in a Ramada Inn in Fresno, but I assure you that no matter how far he has travelled, how distant his locale, how remote his whereabouts, he can be reached by cell phone or BlackBerry. Be he at the bottom of the ocean! Or perched atop a Himalayan peak! He can be found. The contemporary business climate in which we now suffer presents us with many complexities, many indignities. One of them is, unfortunately, the ubiquity of digital communications. This has many benefits, and an equal number of personal liabilities. One of them is the demise of certain excuses that used to make life more tolerable. Included are such now out-of-date chestnuts as “I’ll read that when I receive it tomorrow morning and get you an answer on it by noontime,” which was killed by the fax machine, and “I can’t get there until Tuesday so let’s postpone the meeting until then,” which was laid low by teleconference technology. And now, I’m afraid, spokespeople of executives who wish to hide from the media, the government or their estranged spouses must now come up with a replacement for “He’s traveling right now and cannot be reached.” How about, “Hello? I can’t hear you! I’m going into a tunnel!”
Friday, December 5, 2008 at 11:38 am
I was in a strange room, having slept there because I could not find my way home. I thought maybe I had had too much to drink the night before and fallen asleep on an alien bed. When I awoke, it was bright day, and I was hyper-aware that time was a-wasting. I had a powerful sense that I needed to get in touch with the office or something terrible would happen. This is no surprise, I think. Something terrible is happening pretty much every day now, and not in dreamland, either. I got dressed and went looking for my BlackBerry and cell phone. They were both dead. I realized I was in an unfamiliar place and there might be a huge issue finding chargers for my electronic devices. I saw on a table in the living room of the place a jumble of chargers. I started looking through them. Each held promise, but when I got to the service end of it that was meant to interface with my phone or BlackBerry, it was the wrong type. I tried one. Then I tried another. None of the chargers fit. Somewhere in there somebody came to the door of the apartment. It was a guy from High School I haven’t seen in a long time and had no desire to see now, particularly in this desperate situation with the chargers and everything. He started to talk to me about insurance. I left him in the hall and continued looking. Finally I realized there was still a tiny bit of charge in my BlackBerry, because it was ringing. I answered it, even though I hate to use those things as a phone. They always remind me of Maxwell Smart talking to 99 with a shoe in his ear. “Hello?” I said into the dying BlackBerry. “You need help,” said a voice I didn’t recognize. “We’re all worried about you.” Then I woke up. I wonder what it means. I’m glad I told you about it, even though I don’t feel much better. In fact, I now realize that my cell phone is downstairs and it’s getting kind of late. I wonder if I charged it last night. I fear I didn’t. See you later.
Wednesday, April 30, 2008 at 9:32 am
1. Sit. 2. Check your BlackBerry, but never when someone superior to you in the pecking order is speaking. 3. Draw on the pad provided on the corporation for your take-away. 4. Go to the bathroom, but never while someone on a higher branch of the corporate tree is tossing apples down from his or her great altitude. 5. Eat and Drink. Food will be provided at certain times, and coffee, cookies and berries at other times. Do not eat throughout the day. This will make you feel sick by 2 PM. And watch out for too much coffee, which can produce a variety of bad behaviors over the course of an entire 8-hour session, depredations ranging from overly-aggressive posturing to psychotic need to get out of the room and use the facilities to an extent that is inappropriate and noticeable. 6. Present findings. At some point, presumably, you will have to provide a reason for those in the room explaining why you are there. If you are senior enough, no such rationale is necessary, of course, but for many this will mean taking the floor for a time. So always go into these things with a small agenda for yourself and make sure it gets played out, even if it’s not germane or useful to the rest of the gathering. 7. Feign interest. Options include: nodding, assiduous and ostentatious note-taking, occasional exclamations and eye contact with others. 8. Avoid sleep. This is more difficult than it looks for some of us afflicted with meeting narcolepsy. Solutions include: a sharp pencil in the palm (if overdone, can lead to blood poisoning, which is certainly not sleep but should probably be avoided), the drinking of beverages both hot and cold, the acquiring of foodstuffs and/or implements, strolling around thoughtfully, leaving the room while glaring at one’s BlackBerry to simulate crisis mode, even, when all else fails, light dozing with one’s eyes open, a skill that is mastered only by those with long tenure in the realms of gray. 9. Entertaining use of wireless communication. Many is the long meeting these days that is lightened by continuous passing of digital “notes” to guys in the room as frizzed out and bored as you are. Dangers abound, however. Particularly to be avoided is joke-related sniggering while deplorable financial performance is being discussed by the CFO. 10. Hobnobbing. During breaks, you may have the opportunity to rub shoulders with guys you rarely see outside of these things. Don’t forget to do so. These interchanges may in fact be the actual purpose of the meeting. All day-long sessions have a subcutaneous reason for being — team-building and camaraderie. So laugh and scratch with the boys and girls. You may make a friend. And you know what those are worth these days. 11. Do breathing and stretching exercises. This may include extending your foot to touch that of your neighbor, but only if she is very cute and at least on the same pay and grade level that you are. 12. Collect ALL your “notes,” that is, sketches, rude graffiti, inelegant detritus, etc. NEVER leave your space festooned with evidence of what you were actually doing during the time allotted. I’ve seen quite a few people wrecked after leaving behind a scrap of paper featuring a hilarious and derisive a doodle of the chairman, complete with horns and drooling fangs. People get childish after a while, even at such serious and essential events. Leave no evidence of your inner child behind.
Friday, April 18, 2008 at 10:21 am
The horrifying thought has occurred to me that I have some computer and BlackBerry-related ailment that will cut down on my ability to spew out words and electronic messages without discomfort. Have I worn out the nerves that run from my neck into my arms? Is this all in my head? What if a person becomes incapacitated not by a work-related accident or a vehicular incident, but is wrecked by the continuous on-the-job usage of muscles and nerves that were never intended to be utilized with the frequency and intensity to which we put them? Do these symptoms ring a bell with any of you? Is there a doctor in the house? And… on you are my plan?
Monday, March 3, 2008 at 9:59 am
Pitch black out. A tiny, sharp crescent moon presides over a starry sky. The discrepancy between this peaceful scene and the maelstrom I’m about to enter is heart-wrenching. The Golden Gate Bridge rears up in the darkness, ridiculously picturesque. Across the Bay, the city is still asleep. Deceptive placidity. Under the blanket of early dawn, traders are whacking away at their laptops, talking with Wall Street and Asia, and Silicon Valley entrepreneurs are sitting at their kitchen tables checking out their net worth. The West Coast has a pretty good deal. Sure, they have to be up at dawn to impress New York with their industriousness. On the other side, they know that by, say, 3:00 PM, they can put their feet up and think about throwing that Frisbee around, because Mom and Dad back on the right coast are heading home in the snow and ice. Things to do this week: Not lose heart; keep on trucking; drink with my head, not over it; don’t let the bastards get us down; let a smile be my umbrella; buy low and sell high; touch all the bases and make it home. That’s all for now, sports fans. There’s only just so long you can make your thumbs focus on any single e-mail. If you’d like to start a chain, of course, that’s always all right with me. I’ll be back in the pocket tomorrow. Until then, sayonara from me and my Blackberry (RIMM). May all your meetings this week be short and sweet.
Wednesday, January 23, 2008 at 12:19 pm
1. You can cancel all meetings with aggravating people right now unless they are your boss. It’s amazing how many meetings we create with people we’d rather not see for reasons that, once we are at them, are unclear. I believe many of us whip up activity to prove to ourselves and others how non-fungible we are. A little fungibility never hurt anybody, particularly the terminally busy who are already essential in quite enough areas, thank you. Be less fungible. Share your funge. 2. Never write a long e-mail if a gnomic BlackBerry message will do. It’s incredible how many chunks of work can be tossed over the side with a short electronic piffle like, “OK, let’s do that. Can you handle?” If you’re a big player, that’s called delegation. If you’re not, it’s called passing the buck. Either way, it results in less bussitude. 3. Close your door and tell your assistant that you will only be disturbed by a) your boss or b) somebody who is bringing you a hot pastrami sandwich, and nobody else. Your door has to have meaning if you are not to lose your sanity. 4. Take lunch. You won’t be less busy, but you will FEEL less busy. Let me ask you a question. When you eat lunch at your desk, do you end up with less to do after lunch? I’m betting the answer is no. So if you’re going to be screwed up anyhow, why not enjoy a nice, peaceful hour away from the office? Have somebody join you that presents a legitimate opportunity to use your expense account, if you have one. 5. Don’t go on conference calls unless your boss is on it. Isn’t there somebody junior to you in your area? Somebody ambitious, who still believes they get some kind of juice from being on a big ratpack event? Put them on the call. They can be the ones who sit there and twiddle their thumbs while you’re out generating non-fungibility. 6. Schedule an occasional offsite for yourself. Every city has conventions, gatherings, symposia about new technology and other BS you can glom onto. “Where’s Ambruster?” people will say. “Oh, he’s at the global streaming thing at the Hilton,” will come the answer. Smart Ambruster! To be interested in such an arcane issue! 7. Don’t be so friggin’ reachable. A few years ago, I noticed that everybody in LA starts calling New York at exactly the time when we all want to go to lunch. For a long time, I answered their calls and upset my circadean rhythms. Then I thought, “The heck with them,” although perhaps not precisely in those words. “I’ll return their calls tomorrow morning while they’re in the shower.” The bottom line is, just because your phone rings doesn’t mean you have to answer it. CONTROL, guys. It’s the sense of losing it that makes you lose it. 8. At about 4:15, take a look at your To Do list. Anything on it that can be put off until tomorrow? Hold on! Can’t, like 80% of it be put off until tomorrow? Or even the day after tomorrow? That’s right, ladies and gentlemen. It’s called procrastination. It’s divided into three parts: PRE-crastination is all the things you do before you start your serious PRO-crastination which comes right before a good session of POST-crastination. Then you can do whatever it is. Or not. 9. Schedule a meeting with your boss to “go over things.” Anything you do with your boss supercedes in importance anything else you could be doing. If your boss is going out to play golf, accompanying him or her is actually “working” smarter and harder than constructing that spreadsheet you’re supposed to be showing to the Controller next Tuesday. 10. Work faster. Concentrate harder. Clear your platter aggressively. Then rest. Rest is work, too, particularly for those who take it seriously. By the way, the picture you see at the top of this posting is of Mike the Headless Chicken, who lived for eighteen months with his head cut off between 1945 and 1947. Proving, I guess that our kind of lifestyle can go on for a while, but in the end does take its toll.
Thursday, January 3, 2008 at 11:42 am
So in that vein, I’ll tell you my New Year’s Resolutions of 2008. I believe that every single one I will be able to keep. I resolve not to look at my BlackBerry during meals, or certainly not unless it’s really, really necessary and in no event more than four times a meal, mostly when nobody is looking, unless it’s unavoidable. I resolve not to give any sub-prime loans to anybody. This unfortunately makes it impossible to lend any money to anybody I know, pretty much. I resolve not to accept an excessive exit package if for some reason I am terminated from my corporate job. That’s easy to say, of course, so I’ll be specific. I consider any amount more than $100 million in cash and future options that vest in the next three years to be highly questionable. I will not use my cell phone to tell people where I am. “I’m at the corner of Lexington and 53rd now… okay, now I’m at Park.” That kind of thing. It’s amazing how many public conversations you hear involve discourse of that depth and sagacity. I’m not doing that. Nor am I getting a little bluetooth thingie to put in my ear. I am by nature dorky enough and don’t need any additional dorkitude to augment mine. So that’s out. I resolve to eat any macadamia nuts that are in any minibar that is in any hotel room that I inhabit on company business, and attempt to expense them. I will not use PowerPoint, except in jest. I will not, during this year, get any drunker than the drunkest person at any table. I resolve to be kind to my subordinates, whenever possible, and to not lose my temper, except when absolutely unavoidable. If I do get angry, I will try not to yell. If I do yell, I will apologize for it afterward. Unless I really don’t want to. I resolve to be kind to my bosses, whenever possible, and not to lose my temper, except when absolutely unavoidable. If I do get angry, I will try not to bite my tongue. If I do bite my tongue badly enough, however, I will take off work early and have a drink. I resolve to attend no meeting that I don’t have to. Further, I will do everything possible to destroy meetings that take place for no reason, even if I am not invited, since things may transpire at those meetings that do not meet with my approval. I will always be punctual to any meeting that I do attend, as long as there is food. I will upgrade my computer situation at least twice during the year. I’m not sure how. But I need something new every six months or so or I feel like I’m missing something. I will get any gizmo that seems too sexy to resist also. Unclear right now what that might be. But I am resolute. Finally I resolve to read every single one of the comments that come into this page all year, every day, even the person who keeps sending me insulting comments under my own name, and post all but the most egregious, and even then I may post those if they are relatively clean and funny. I will continue to appreciate all of you for being here, without getting all mushy or anything. And oh yeah. I’m going to try to look on the sunny side of life a bit more in ‘08. Of course, some resolutions are easier to keep than others. We’ll see, huh?
Wednesday, November 7, 2007 at 10:16 am
Me, I’m headed off on another insane, frenetic, inhuman whirlwind tour of one of our business locations. Get this. Tonight at 9, I head off for London. I’ve got my passport this time. We land around 9 AM, Greenwich mean time. Why they’re always on mean time there I have no idea. Usually we’re not like that except on Mondays and the occasional earnings day. Anyhow, myself and young McTavish will then repair to our hotel, where we will freshen up and await our first meeting. In this case, “freshen up” means to collapse into a pulsating ball of hair and gristle while our bodies attempt to ascertain in which time zone they are attempting to exist. At 2 PM local time, we have our meeting somewhere. At 5 or 6 PM, which is around noon in our regular universe, we will have a bunch of drinks and go to dinner with some other dudes, or in this case blokes, at about 8 PM. Dinner should be over by 11 PM local time, at which point we will go back to our respective hotel rooms and faint. We’ll be up at 2:00 in the morning New York time to have breakfast and take a tour of London operations. At 4 PM at Heathrow, I’ll head back home, landing when it’s 3:30 AM on the Thames. By then, it will almost be Friday. Friday! I’ll try to blog at ya while all that’s going on. If I don’t, have a ripping good week, mates.
Wednesday, October 31, 2007 at 4:09 pm
I can’t think. Thinking and meeting are mutually exclusive. You can prioritize your plateful of agendas. You can run ideas down to the red zone and see if anybody can push them over the goal line. You can take a couple of swings at issues in your wheelhouse. You can take strategies, field strip them and see if they’re ready for combat. But think? Nah. I gotta go. Write me if you feel like it and tell me a few things:
I’ll see you guys later. I’m bummed. My idea of a great day is a blank calendar and a blue sky out my hermetically-sealed window. This is clearly not going to be one of those. And that first martini is at least eight hours away.
Monday, September 17, 2007 at 10:21 am
Quite a few of you wrote in to either spank or thank me about my little tale of BlackBerry autism I offered last week. My favorite came from Michael in London, who writes:
Thanks, Michael. It may be, in the future, that there will be two types of people: the wired and the unwired. The first will quite literally be just that, outfitted with subcutaneous nano-filiments and micro-implants that make pocket devices unnecessary and render each person a walking bluetooth pod. The second group will have made the conscious decision NOT to join that new subspecies of homo sapiens, choosing instead to concentrate on the sapiens aspect of their makeup than their electronically enhanced counterparts. I know where I’ll be. How about you?
Friday, September 14, 2007 at 10:14 am
But this time, no, the captain was jolly and reassuring, the powerpack was switched out, we rolled off and landed pretty much on time in New York. So no complaints there, for a change. In fact, no complaints at all, really. Just a scary experience. It was the guy in the next seat. Sometimes you get a chatty one, and that’s not so good. Other times, mostly in Coach, you get babies and entire families eating salami and cheese out of a Baggie. This time, the guy sits down, he sort of looks like, well… me. Blazer, which he has the Flight Attendant hang up. Casual slacks, this being a non-work day. Collared shirt. No tie. Concerned expression. He’s in the window seat. And here, over nearly five hours (six if you count tarmac time) is what he did:
Here are several things he did NOT do during the time we were confined together:
I don’t care that the guy didn’t talk to me. I am generally silent throughout a flight. But the non-response thing creeped me out a little. When somebody says to you, “Oh no, not again,” as the plane is pulled back to the gate, it is customary to say, “Yeah, this stinks,” or even, “Uh-huh.” But this guy? He just kept working his BlackBerry and catnapping. Finally, I guess, it was the BlackBerry thing that was the weirdest… the fact that all human interaction or behavior resolved itself down to intense fascination and activity on that device, which was disconnected from the web and therefore nothing more than a dumb terminal to be worked with one’s thumbs. I don’t think I would have had the same reaction if the guy was on a laptop. Lots of people honk around on their laptops during a flight and I think nothing of it. But there was something about this that gave me the willies. Wherever you go these days, people are not there. Their bodies, perhaps, occupy the space near us, around us, but they are somewhere else, on a phone, checking in on their messages, essentially Not Here. Sometimes you can go through an entire city block and not see one person just walking through analog space, occupying the moment in real time. And then there was this guy in the seat next to me, almost non-corporeal, with no physical or personal needs other than to work his BlackBerry and get a little shuteye now and then. His hair was gray. His slacks were gray. And in my mind’s eye now, his skin is gray. There was a great American philosopher back about 50 years ago who wrote a comic strip called Pogo. His name was Walt Kelly. The most famous quote from the strip went like this: “We have met the enemy, and he is us.” No kidding. Is it too late for us? Can’t we turn ourselves around? Come on, people! Wherever you go today, wherever you are, take a moment to unplug yourself and look about you. And if you can, turn to the person next to you and say hello. Who knows? We may start something. Or stop it.
Tuesday, June 5, 2007 at 11:29 am
I find this vaguely threatening. Not the part about the two behemoths dancing, I’m way over that. Anybody who worries about consolidation at this point is missing the boat. Every industry – advertising, media, transportation, music, fast food - is agglutinizing, finding operating synergies and economies of scale and blah de blah blah and so forth. Those who do not work on this sized canvas must now swallow their own tongues and die. No, I’m more concerned about another trend that I’d like to stop right now. I hasten to add that I’ve been incredibly unsuccessful in the past about this. Back in the late 1980s, I tried to stop the fax machine, which I felt would destroy procrastination as we then knew it. And so it did. Later, I foresaw the danger of ubiquitous accessibility represented by e-mail, cell phones and, of course, the BlackBerry. All in vain. The earth turns. Fish gotta swim. Birds gotta fly. Man gotta be reachable on the beach in Costa Alegre. But now what they’re talking about is taking all our operating systems, all our applications and all our data and putting it up on some motherlode hard drive somewhere. Our tools and work product will then be wirelessly downloaded to us from Mother wherever we are. No more Windows. No more OS X. Just little mini-applications that do what we want to do. No more big hard drives on our desktops and laptops. All storage can be done with Mother. No more iPods, because all existing music will be located somewhere in Mother’s capacious bosom and streamed to us from the nipple of the Web. As Mr. Horse used to say in Ren and Stimpy, “No sir. I don’t like it.” I like Word. It’s a good program. It’s been nice to me. It’s got a lot of functions, a lot of fonts and I’m as loyal to it as I am to American automobiles. I like Photoshop. In fact, I like all those big, fat, monolithic digital photography programs that help me edit my pictures. I also like to save my pix in really big files, so they print well. Mother hates really big files. She wants things neat and transmittable over the ether. Not everything should be itty-bitty and easily downloadable! I don’t want my storage to be elsewhere. I want it here, in my home, and no place else. Last time I looked, part of being a grown-up is not having to ask Mommy every time I want a byte. Empowerment! That’s the ticket. And you know what? I like OS X, whether it’s Tiger, or Leopard, or Budgerigar. It’s a calm, unified place to go, where everything works as it’s supposed to and nothing ever crashes in my face. I don’t want a collection of convenient little mini-bots. In fact, if I never see another bot it will be too soon for me. I am me. I am I. I am not going to go quietly into the vast, seductive digital collective mindspace that awaits. How about you?
Thursday, May 24, 2007 at 2:58 pm
“There comes a time in every business person’s life when one’s brain needs to function in analog mode,” said Bing as he pawed over his Cobb Salad looking for a last bit of bacon. “I believe that Memorial Day is recognized as a day of family recreation and personal enjoyment, even by hypertensive moguls who work every day and expect their subordinates to do the same. In declaring Memorial Day a period of rest from obsessive, intrusive, pathetically nerdy omnivorous accessibility, we are tapping into the values that continue to make America the land of the free.” Bing called upon others in the business community to embrace what he referred to as “my bold, humanistic vision,” and to ditch the device made by Research in Motion (RIMM) and others like it. He also added that he will be checking his laptop several times a day and will continue to be available via cell and landline to those who know those numbers. |
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Stanley Bing
Stanley Bing is a Fortune columnist and best-selling author of business books noted for their wisdom as well as their sharp, slightly acrid sense of humor. He is also the only writer on business and the workplace who still puts on a suit and tie and goes to do battle with the dragons that breathe fire at corporate America every day. This blog captures what remains of his brain after it has exploded in all other directions.
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