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Thursday, June 18, 2009 at 10:58 am
1. Send a memo to Bob, asking him if it’s okay for you to take two whole weeks together, and informing him of the date and perhaps asking whether it fits with his vacation plans. This will not only serve the function of informing him of your potential non-presence and coordinating it with his own, but also remind him that he, too, will be taking some time off and that others might be entitled to some also. 2. Inform your colleagues and, if you are a manager of some sort, your reportees that you will be away, telling them when, and making sure that your functions are covered during your absence. If any important subordinates were planning to take the same time, and it would destroy your peace of mind while you are away if they did so, simply tell them that they’re out of luck. Establishing a bona fide vacation is a war. There are going to be casualties, one of which should not be your vacation. 3. Make sure you have your passport up to date, if you are traveling abroad. Once you ascertain that all is in order, make sure to drop the fact that you have done so to Bob, employing a breezy and informative style that let’s him know that your vacation is proceeding according to plan and that you’re happy about it and hope he shares that happiness, seeing how he’s so tuned in to other people’s feelings and all. 4. Make sure that your electronics work at the location to which you are going. Cell phones are not as important as BlackBerrys. This is not because you will be doing e-mails all the time or that you wish to be reachable 24-7, but because by doing half an hour of messaging first thing in the morning and at the end of the day, you will be avoiding the nightmare of returning to 8,756 e-mails in your inbox, some of which were marked URGENT! even though you put up an away message. After you have done this, by the way, you may observe to Bob in an offhand way how incredible it is that BlackBerrys work in the mountains of Wyoming. 5. Get any shots that you require if you are going to places like Belize, which has bugs as big as footballs, and jungles that sport diseases that haven’t been invented in humans yet. Don’t forget to complain that those inoculations hurt within earshot of Bob. 6. One week before your vacation, take a look at your schedule. People will have stuffed it with things to do for the two weeks you are planning to be away. There is no logical reason why this happens, but it does. “What’s this meeting with Beanie and Cecil doing on my calendar?” you may ask the person who put it there. “I’m going to be away, as I told you sixteen times already.” To which they will reply, “You’re going away? Really?” In all cases, set about clearing your time and delegating the important stuff to other people. 7. If you are a manager, a few days before your departure call in each of your key people and once again inquire what they are planning to do during your absence. At least one will mention that he or she was planning to be away, in spite of the fact that you have ensured that nobody was going to be doing so. There is no logical reason why this happens, but it does. Be kind to this person, because they are likely to be a future boss and you have to be careful how you treat people when they’re on the way up, because they may be the ones who are treating you on the way down. But do make sure that your ducks are in order for your time away, which means that they are all present and accounted for. Don’t forget to complain to Bob about how hard it is to do this. 8. Wednesday before your last Friday, Bob will inform you of an important meeting/project that will have to be done “next week.” This is a critical moment. Fools and wimps will in a trembling voice remind Bob of their vacation plans, but promise to be “reachable” when necessary. Do not do this. Executive amnesia is a form of authoritarian terrorism that must be fought. “Bob,” you may say as calmly and inoffensively as possible, “As I told you several times, I’m out next week and the week after.” Bob will look confused and hurt. He may even lightly question your loyalty or dedication. That’s all right. A display of spine is seldom out of place in what we do. Of course, if the corporation is being sold, or you are about to be named to a big new position, all bets may be off. Organizations can spoil the best of plans and often do. But 99.99% of the time, the ability to disregard other people’s needs is pure executive brain flatulence. Manage it. 9. On Friday morning, as you begin the process of packing up to leave, a host, a myriad, a phalanx of problems, challenges and effluvia will fly up and hit you in the face. In some cases, this will be just bad luck and you will have to work your head off to get rid of them. Sometimes it will be other people’s anxieties surfacing in the knowledge that you are actually not going to be there, a notion that is making them freak out. You may soothe them by telling them quietly that you will be on BlackBerry now and then, but that if they bother you with little stuff you will rip off their noses when you return. Make sure your desk is clear. Leave an away message on your e-mail. Say goodbye to your colleagues and thank them for covering your butt while you’re away. Then wait for the inevitable phone call. 10. At 5:45 in the evening of the day you are leaving the office for the last time in the next couple of weeks, Bob will call. It will be about nothing. You will laugh and scratch for a while. He will mention that he’s looking forward to the weekend. You will say NOTHING about your vacation, but allow how you can’t wait to get out of the office either. Then, as you are wrapping up this pleasant conversation, Bob will say, “So, I’ll see you Monday, then.” Breathe. Let the silence grow between you on the phone line. “Bob,” you may then say, but that is all. Nine times out of ten, that will be enough. “Oh, right,” Bob will reply after some time, very sad, very hurt, a tiny puppy being abandoned by its owner, “You’re flaking out for a couple of weeks.” To which you may say, “Right.” He will then wish you bon voyage, and probably tell you all about his vacation plans. The one time out of ten that he gives you a hard time? What can I say. Do what you have to do. The guy’s a madman. But even madmen need limits, maybe more than other people, even. Now… breaking your desire to stay in touch while you’re away? That’s another story.
Tuesday, June 16, 2009 at 11:48 am
So what’s a poor employee to do? Take this quiz and see how sensitive you are. How you score may determine whether or not you have a future. 1. You have a big party coming up and you’re trying to decide what canapes to serve. Do you tell the boss?
2. You’re going on vacation next month. Do you tell the boss?
3. You’re going to have a meeting with a bunch of people about something that may or may not happen sometime in the future. Do you tell the boss?
4. Your division is about to make a big deal with another company. It’s going to be announced next Tuesday. Do you tell the boss?
5. You’re getting a divorce. Your life is a shambles. Do you tell the boss?
SCORING: Score yourself 1 point for every a. answer, which is a low score because you’re a really stinky communicator and a bad employee. Score yourself 2 points for every b. answer, because while you’re a suckup, you’re erring on the right side by reaching out and trying to make your boss aware of things. You’re likely to be a pretty big pain in the a**, though. Keep that in mind. Score yourself 3 points for every c. answer, because you’re clearly trying to address the issue with subtlety and modulation. You may not get it right every time, but you’re trying to play it a situation at a time and neither tell too much or too little. So good for you. As always, the higher you score, the higher your score. Give yourself a point for trying. Trying counts.
Tuesday, March 17, 2009 at 10:54 am
Now, Mr. Pasciucco, the AIG executive running the bonus-hungry unit of that clueless insurance company, may be in Timbuktu, or in Katmandu, or simply in a Ramada Inn in Fresno, but I assure you that no matter how far he has travelled, how distant his locale, how remote his whereabouts, he can be reached by cell phone or BlackBerry. Be he at the bottom of the ocean! Or perched atop a Himalayan peak! He can be found. The contemporary business climate in which we now suffer presents us with many complexities, many indignities. One of them is, unfortunately, the ubiquity of digital communications. This has many benefits, and an equal number of personal liabilities. One of them is the demise of certain excuses that used to make life more tolerable. Included are such now out-of-date chestnuts as “I’ll read that when I receive it tomorrow morning and get you an answer on it by noontime,” which was killed by the fax machine, and “I can’t get there until Tuesday so let’s postpone the meeting until then,” which was laid low by teleconference technology. And now, I’m afraid, spokespeople of executives who wish to hide from the media, the government or their estranged spouses must now come up with a replacement for “He’s traveling right now and cannot be reached.” How about, “Hello? I can’t hear you! I’m going into a tunnel!”
Friday, December 5, 2008 at 11:38 am
I was in a strange room, having slept there because I could not find my way home. I thought maybe I had had too much to drink the night before and fallen asleep on an alien bed. When I awoke, it was bright day, and I was hyper-aware that time was a-wasting. I had a powerful sense that I needed to get in touch with the office or something terrible would happen. This is no surprise, I think. Something terrible is happening pretty much every day now, and not in dreamland, either. I got dressed and went looking for my BlackBerry and cell phone. They were both dead. I realized I was in an unfamiliar place and there might be a huge issue finding chargers for my electronic devices. I saw on a table in the living room of the place a jumble of chargers. I started looking through them. Each held promise, but when I got to the service end of it that was meant to interface with my phone or BlackBerry, it was the wrong type. I tried one. Then I tried another. None of the chargers fit. Somewhere in there somebody came to the door of the apartment. It was a guy from High School I haven’t seen in a long time and had no desire to see now, particularly in this desperate situation with the chargers and everything. He started to talk to me about insurance. I left him in the hall and continued looking. Finally I realized there was still a tiny bit of charge in my BlackBerry, because it was ringing. I answered it, even though I hate to use those things as a phone. They always remind me of Maxwell Smart talking to 99 with a shoe in his ear. “Hello?” I said into the dying BlackBerry. “You need help,” said a voice I didn’t recognize. “We’re all worried about you.” Then I woke up. I wonder what it means. I’m glad I told you about it, even though I don’t feel much better. In fact, I now realize that my cell phone is downstairs and it’s getting kind of late. I wonder if I charged it last night. I fear I didn’t. See you later.
Tuesday, November 25, 2008 at 11:53 am
The BCC reports that “A Swedish team found a strong link between poor leadership and the risk of serious heart disease and heart attacks among more than 3,000 employed men.” The study found that people with lousy managers had higher stress, were more likely to smoke and suffer from high blood pressure, particularly when they were yelled at. “The staff who deemed their senior managers to be the least competent had a 25% higher risk of a serious heart problem. And those working for what was classed as a long time – four years or more – had a 64% higher risk,” the BCC reports, citing the study, which was originally published in Occupational and Environmental Medicine, which will clearly be on our mandatory reading list along with “Who Moved My Cheese” from here on in. We were there first, of course. But it’s always nice to see science catch up with reality a little bit. Now get back to work, you lazy slugs!!
Wednesday, November 12, 2008 at 9:56 am
The same gentlemen strutting around in suits whose quality bespeaks the wearers’ level of power. The same little shoulder bags filled with orientation material. The same attempt to wring joy from the everyday work that must be done. The same white wine. The same canapes – although in this case I will say that the pistachio puffs were a new experience. The same jitters around speechtime. The same bonhomie afterwards. The same feeling that rises in a room where alcohol and long associations mix. The same sense of content being stuffed into a carapace of form. The same business life, in short. After a period of ice-cold shivering that always attends a plunge into a new pool, you warm up almost immediately. Ah, you think. This is just swimming again. I know how to do this. I will report to you that I believe it is FAR more pleasant to have visited Europe after the election of Barack Obama than it is before. There are two headlines that leapt out at me from the newstands covered with Obamamania of one sort or another. One was from a British paper, and simply said: “THANKS, YANKS.” The other was also in English, but looked local. It said: “Welcome back, America.” During the conference, at which there were but two other Americans among a crowd of some 1500, a number of folks came up to me and congratulated me on our new president. The only one who expressed serious reservations, quite interestingly, I think, was a pleasant, very thin, very gray Russian fellow. Shades of the Cold War. I don’t think they like us very much. Again. The picture you see at the top of this little report is the hall in which I gave my speech. It’s called the Palazzo Dei Congressi, and it was built by Benito Mussolini in the mid-1930s as part of a great exposition he wanted to hold in 1942 to celebrate the 20th anniversary of Fascism. The area is called E.U.R., and it’s a little distance outside of Rome proper and a world away. Wherever else you walk in the Eternal City, the architecture makes you feel more human, more in touch with other people, their appetites, desires, enthusiasms and beliefs. Even when you are dwarfed by the size of things, as one is at St. Peters, for instance, you are seized by an admiration for the things humanity can accomplish over time, and the power of beauty to last beyond the petty cruelties, fads and idiocies of any given era. In Mussolini’s E.U.R., you feel precisely the opposite. The night after I spoke, as we walked to the cab stand through the wierd, glowing landscape, a small group of merry Romans found their way into a corner restaurant that was tucked into the ground floor of a towering edifice near the main drag. It had the checked tablecloths, the mandatory bottles of red wine on every table… but it had all the authenticity of a Bennigans at your local super mall. And then it hit me. This was what the architects that served Il Duce had done, and it was no mean feat. They had created the first urban mall, and pointed the way to a future that is far more representative of the world we know today than the alleys, byways, cathedrals and bistros of the ancient city that gave it birth. My speech went very well, by the way. I got a bunch of business cards afterwards and intend to stay in touch with quite a few of the nice people I met there. On the way out of town to the airport, we did get into a traffic jam – the first I had experienced since arriving in Rome. It was about a mile of tiny cars lined up impatiently, each filled with a business person or two waiting to get to the office in the area most congenial to what we do - E.U.R.
Tuesday, October 28, 2008 at 11:34 am
Take today, for instance. It’s only 8 AM and here’s what I have: Some vendor I don’t know is asking me to upgrade a program I don’t own. An industry trade is sending me its daily morning newsletter. A magazine I don’t read is featuring its monthly lineup. The New York Times is sending me Today’s Headlines. Allposters.com tells me that for 48 hours only I can get up to 30% off on some posters I don’t want. Who gets posters? I don’t. Maybe one day a while ago I bought a poster for my kid. Now every day I get an offer about posters. I thought I spammed that. I guess I’ll do it again. Friggin’ Reunion.com won’t get off my back! There’s some guy in the Yukon Territory, I’m not making this up, who keeps searching my name. I don’t know anybody there, but he keeps searching me. And they keep telling me about it. When I try to exit their site, I get an error message! What a pain! I’ll send them to junk mail, too, except haven’t I already done that? Why do they keep coming back? Telecharge is offering me low-priced tickets to a show I don’t want to see… two newsletters I signed up for that have interesting stuff I’m not interested in… another newsletter! And another! News stories from all over. Gossip sites with their daily blab. Sales numbers! Hm. God. It’s rough out there and I don’t need a spreadsheet to tell me. More sales numbers. More news stories. Sales numbers. Request for approval on something I’ve already approved. A chain about nothingness on which I’m cc’d. Another of those. A self-congratulatory note masquerading as an attaboy. A blog. Another blog. And another. An ad pimping for an upcoming conference. And another. Who can afford to go to all these conferences in this economic environment? Oh look. Here’s a conference on the technology of conference calls. It’s in Park City, Utah! Gotta go to that, right? An ad from JetBlue. An ad from Restoration Hardware. Finally I see there’s a draft of a document I need to read. At last! Content! Real, honest-to-God content! Except you know what? The guy’s assistant just dropped the hard copy on my desk fifteen minutes ago. So the purpose of the e-mail is unclear. Do I need an electronic document? In fact, why is any of this here? As far as I’m concerned, twenty years into the medium, legitimate uses for e-mail are limited to:
Beyond that, I have a suggestion: We’re clearly into an era of downsizing. How about extending that trend to electronic transactions? I mean, tomorrow and tomorrow and tomorrow creeps in its petty pace, and all that. But does every last syllable of recorded time have to be documented?
Thursday, October 16, 2008 at 12:18 pm
I walked by these places but did not go in. I figure the time to start drinking again is when I don’t feel the inexorable pull to the cozy dimness that lies beyond their inviting portals. In other words, when I don’t need a drink is precisely the moment when I’ll feel okay having one. When I reported my intentions a month ago, one very astute commentor told me two things that would happen. Both of them have indeed transpired. First, he informed me that people would be churlish about my decision to quit drinking for a while. This has indeed turned out to be true. Two nights ago, for instance, I went to a corporate event with my boss, one that was preceded, as they almost always are, at that hour, by cocktails. He got his usual. I got a cranberry and soda with lime. Odious thing. My drink of choice at the moment. The following conversation transpired:
He was peering at me as if seeing me in a slightly different way all of a sudden. In business, you never want anybody to see you a slightly different way unless you’ve planned the change of image beforehand. So I added, “We can still be friends, you know.” He took a thoughtful sip of his drink and regarded me narrowly over the rim of his glass. “Maybe!” he said at last. It was a joke, of course. We’re still friends. But he’s right, too. Everything is a lot harder without liquor. This brings me to the second part of my correspondent’s prediction: that stuff would look a whole lot weirder when you’re the only totally sober one in the room. A few weeks ago, I went to a formal dinner. I won’t tell you who was there because one of them could be reading this. Very high nabob percentage. Lots of wattage in the room. Virtually no oxygen remaining for people with normal-sized heads. By 10 p.m., everybody but me had sopped up a full flagon of wine. There was hugging among individuals who by no means would have hugged had they not be very well oiled. There was some singing by voices rarely raised in anything but anger. One graybeard leaned over and told me a personal tale so odiferously raunchy that I am praying he never recalls the person with whom he shared it. And I sat amid it all like the albatross at the wedding feast. Nobody but me cared that I wasn’t drunk. But I cared. Deeply. And yet I stayed the course. Since then, I have realized that my current dry spell has made certain things impossible. I can no longer have dinners with boring or annoying people, for instance. This is a significant liability in business, perhaps a crippling one. I have to see if I can moderate this position, for professional reasons. If I can’t, it’s clear that I will have to either leave business or start drinking again. Boondoggles, sales functions and other social/business events, too, are pretty much out of the question. It’s not that I require a drink, that’s not it. It’s that the entire purpose of the thing is to get hammered and feel a whole bunch of stuff about the people you’re hanging with — love, jealousy, loyalty, hatred, inappropriate amusement. It’s a total bummer to be in a room with a bunch of swirling people and feel absolutely nothing. It’s a group experience and you’re not part of the group, because the glue that holds the human souls together in that space is everybody’s common and shared inebriation. I’ll be back pretty soon, I guess. Right now, it’s more a matter of pride for me, a test of my will, than any physical requirement to maintain and abstain. But I’ll be honest with you: this isn’t an easy time to walk around in this condition. Look at the news. We may all be getting to a point where walking around sober is a lot more dangerous than the alternative.
Thursday, September 11, 2008 at 9:34 am
Stuff tasted like battery acid. Didn’t stop me, though. I’ve always prided myself on the ability to drink just about anything. When I was a kid in college we made beer out of a kit. Mixed it up, put it in the basement to mature. One night, we had a party, ran out of booze at about midnight, so we went downstairs and brought up the “beer,” which had been aging for about two weeks, and drank all of it. Everybody got sick but me. I’m a horse. At any rate, the Russian vodka was consumed along with a big plate of spaghetti and meatballs and an arugula salad. I’m sure it was the salad that did it to me, but possibly the vodka didn’t help. At 1 AM I awoke to find I was either dying or wanted to. It took me three days to straighten out and I missed a day of work. I’ll spare you the details. A word of advice, though. If business, family history and stress have issued you a hinky gut, it’s probably best not to pour a cheap corrosive on it. Make it the expensive stuff. So the bottom line is that I’ve decided that any person willing to drink that kind of junk as long as it’s cold, regardless of the taste or the effect it might have on his system, probably should take a couple of months off the fun train. It’s been a few years since I didn’t drink. I’ve always told myself it would be no big deal to stop if I wanted to. I’m not a sot or anything. I just like a drink or two every single day, no matter what. A life in business makes it easy. And it’s never hurt either me or my act, in fact I’m pretty sure it’s helped me. My first corporate culture was inhabited by a bunch of crazy rummies. I loved them and they loved me. My current milieu – along with the rest of the business world – is a lot more sober, but we still get our licks in. It’s part of how we function, keep the whole thing amusing and possible. How do you sit across the table from a banker at dinner without a glass of wine in your hand? Also, you know, I love booze. I watch a Western, I want to drink a shot of rye along with Mr. Eastwood. When Bogart is in the absolute pit of despair in Casablanca, I want to share that consolation martini with him. Wine. Beer. Brandy. Gin, even, although I’ve left that part of my stable of beverage behind long ago. Gin will kill you. It’s the crystal meth of alcohols. All this goes to say that drinking has been a hobby and entertainment of mine for a long time, and now I’ve given it up. I don’t know if or when I’ll ever start again, but I’m serious about it. I know it’s not going to be easy – not so much physically, but socially. For instance, I live for part of the time in Northern California. This means I will have to talk about wine for hours on end without drinking any. When I go out for drinks after work with Bob and Fred and Chet and Betty, I’ll have to order club soda? It’s weird. Do-able, you know. But still… weird. I stayed last night at the Four Seasons in Beverly Hills. I realized that this was the first time, perhaps ever, that I would be there without having one of their intensely fabulous martinis, and I’ve been coming here for a couple of decades. It was okay, though. I had a few pangs of desire, which I squelched. I’ve given up other things, you know. Smokes. Coffee, even, for a while. I know how to quit stuff. I had dinner in my room and not in the bar. Watched a movie. Went to sleep. Woke a little while ago. My stomach didn’t hurt. Sometimes boring is better, huh? I may have to work out a solution to the tedium issue going forward, though. I will clearly have to eliminate the things I did in my life that were possibly only when I was drinking, which I suppose will involve yet more work for my subordinates.
Wednesday, July 16, 2008 at 9:51 am
This securities analyst, who himself works for a firm on the brink of ruin, took the opportunity the other day to bring down my entire sector. It wasn’t hard. He simply wrote up the absolutely worst, most pessimistic doomsday scenario for my industry, and then applied it to every company in it. He was alone in his assessment of the situation, of course. There are dozens of others who don’t see things that way. But in the current climate, he hit publicity pay dirt. Put together depressed reporters on the verge of losing their jobs, nervous – hell, frightened – investors, and a banking industry that is taking the hose, and you have a scenario when any chicken little is immediately promoted to top rooster in the imploding henhouse of capital. If you say things will be all right one day and here’s why, nobody is going to listen to you right now. If you say that Armageddon is at hand, everybody runs for the hills and tells the world what they just heard. It’s natural. We’re in that part of the cycle. Dawn will break one day. It always does. But in the meantime, the red death holds sway over all. In this interim between good cheer and sanity, I’d like to remind you of the following things that were certainly going to happen in my lifetime so far:
And so forth. Why do we listen to this kind of stuff? Why do we always believe it? If we’re going to make stuff up to conform to our current view of the world, why do the lone, shrill voices of despair always grab the headlines? And for the record, my business is not going away. We will live to see that security analyst thrust from the bosom of conventional wisdom, exiled to the job of writing and distributing his own newsletter.
Thursday, June 5, 2008 at 11:41 am
It’s business. It’s not personal. Still, when they come to get me, I hope that certain forms are honored. I hope they let me know well in advance that my number is up. This will give me time to think about my departure, to plan for it a little bit, to position the thing with my friends and colleagues. To go is bad enough. To be dragged kicking and screaming out of bed in the middle of the night and thrown off a cliff is much worse. I would hope that my tenure would grant me certain dignity in the means and circumstances of my departure. You’d be surprised how often this doesn’t happen anymore. I don’t know why. One guy I know, he worked for his company for 15 years. One day he was called to the corner office. “You’re out,” he was told. He got his stuff and went home. No memo. No nothing. That was that. So I hope that when the big hand hits midnight there will be just a bit of pomp and circumstance. A lunch, perhaps. Of course there are no gold watches anymore. Why needs them? We all use cell phones to tell the time anyhow. But a gathering of people who are sorry to see me go would not be out of order, I think. Some sense of decorum, I guess, would be nice. A feeling that sure, my race is run, but it was a good one, and worthy of notice in some way. A stately process, with a beginning, middle and end, not a short, sharp shock. In that vein, I hope that the number of people who are told of my status beforehand would be very small, and that they be trustworthy people, and not prone to leaking invidious things into the blogosphere, which is often a mean and cruddy place, filled with people who rejoice at other people’s discomforts. I hope the corporation lies about me a little bit, saying that I am leaving of my own accord, that it was my decision, that perhaps I am suddenly infused with a desire to spend more time with my pet llamas or something like that. I hope, in the end, I will retain at least some of the friends that I have made along the way. It’s a sorry thing, but most of the relationships we have in this world we work in are contextual. The context removed, suddenly old pals have very little to talk about. Even golf and booze, after a while, are not enough. The good news is that some friendships, improbably and against the odds, do endure. And of course I hope that I will come through the experience and emerge on the other side with new packaging, in a new supermarket of ideas, with a brand new time stamp on my forehead. Dylan Thomas said that after the first death there is no other. He was wrong, at least where our careers are concerned. You wouldn’t believe the former zombies I see walking around, pumping with new life in a new venue. I always greet them with a smile and word of congratulations. I hope I receive the same kind of thing down the road sometime, when I need it.
Friday, April 25, 2008 at 10:43 am
We’re all drinking a lot less for business reasons now, because… well, I don’t really know why. We just are. You go to lunch and a proud phalanx of sparkling water bottles festoons the room, and everybody is munching on salads like giraffes. This is sad for two reasons. First, sobriety is not a congenial condition in which to do serious business, and second, this leaves far more drinking to be done on personal time. As far as I’m concerned, this is ass-backwards. There are solid reasons why the majority of imbibing should be done on company time. Here, in my view, are the excellent functions alcohol provides within a business context:
Hi, guys! Remember the good old days? On second thought, I bet you don’t!
Monday, March 31, 2008 at 10:43 am
My mailbox is over its size limit again. “Your mailbox has exceeded one or more size limits set by your administrator,” said the message from my administrator. Oh no, I thought. And I’d been trying so hard. “Your mailbox size is 523334 KB,” he continued curtly, and rather churlishly, too, in my opinion. ”You will receive a warning when your mailbox reaches 500000 KB.You may not be able to send or receive new mail until you reduce your mailbox size. To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst). Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit. You must empty the Deleted Items folder after deleting items or the space will not be freed. See client Help for more information.” Naturally, this was very disappointing to me. I thought I had the problem solved. Last month, when my system administrator brought this up for the six or seventh time since late 2006, I thought I took the proper steps to get myself in proper shape. First, I began a program of aggressive daily deletion exercise. Working my way from the bottom of my Sent Mail folder, I carefully weeded out all the stuff that I no longer needed: newsletters, daily and weekly industry data sheets, self-congratulatory attaboys, relics of corporate thanking circles. You know those; forty messages with everybody thanking everybody else for doing their jobs and you’re on the cc list? Then I went into my deleted items folder and deleted all my deleted items, then deleted the deleted deletions. I could feel myself shrinking by the minute, slicing notches off my digital belt in real-time, and I can tell you it certainly felt good. Finally, I put my received mail inbox into chronological order and liposucked everything from 2007 into the garbage. After that, of course, I had to deleted the deletions and delete the deleted deletions again. That came pretty naturally. Once you begin a regimen like this, it becomes part of your life, hopefully, and you don’t need to be reminded of your commitment. That was several weeks ago. Since then, I thought I’d been keeping up with my program. That’s why this morning’s missive from my system administrator was so distressing. I guess it’s harder to stay electronically fit than I thought. You start the day with good intentions, then you get into something with a lawyer, or a journalist, or one of the folks in Accounting, God help me, and pretty soon you’ve got a chain going that plumps you up and leaves your whole situation in terminal shape. I suppose there are two things I can do, and I’m going to do both. First, I’m going to get back in there and work my inbox as hard as I can, get it as lean and muscular as I possibly can. There are limits, of course. I’ve been around a long time. I’m no kid who nurses twenty or thirty incoming messages a day. I’m a mature business person, with several hundred bite-sized servings coming across my transom every eight or ten hours, along with a few big hanks of steaming beef as well. That’s why I’m also calling Bob, our system adminstrator, and asking him yet one more time to let out my wasteline a little. Just a tad, Bob! Like, just a couple thousand MB, I’m beggin’ ya! After that, I’ll be good! I promise! You’ll see!
Friday, March 14, 2008 at 11:36 am
I hasten to add this is the “Executive LA in NY look” because Internet entrepreneurs and actors from the left coast don’t sport this particular fashion package. They are more the black t-shirt, black slacks with butch belt and unstructured sport coat look, with possibly a pair of $800 prescription sun glasses on a neck cord or chain. The really successful right-brain types actually do without the sport coat entirely and just show up in what they had lying around on the floor from last night. You have to be in the eight figures to be able to do that bi-coastally. At any rate, Lefkowitz was in the aforementioned executive garb looking cool and dreamy with his slightly rumpled silk shirt under a perfectly natty suit that never saw a rack. Somewhere between the appetizer and the main course I figure what the hey, I’ll go over and say hi to the guy. I don’t know him very well, but we occasionally are on the same e-mail chain together. Why not log a minute of face time? So I go over and as I approach I see that his face is covered with about three days of stubble — not a micro-managed mini stubble thing you get with one of those special razors, no, the guy is basically walking around unshaven. It’s not a good look for him. His growth is uneven, and unlike his hair it’s turned kind of white. There’s quite a bit of fuzz on his chin, a couple of patches on his neck, all in all not an attractive sight. There’s a reason why men shave. It changes the aspect of the entire persona. Sometimes when I’m out and about on a weekend, I’ll see a person I know from the office walking around with a load of stubble. Who’s that guy? I think. Do I know him? “Hey, Lefkowitz,” I say to him. Does he think he looks good? It’s clear he made a definite decision NOT to shave. It’s a pretty nice restaurant. He’s walking around with at least $3,000 worth of duds on his back. “Hey, Bing,” he says. We exchange a few pleasantries and I go back to my table. “What’s up with the grizzled thing?” I ask Forbisher, my dinner companion that evening who, like me, does a fair amount of business in the Los Angeles area now and then. “Lefkowitz?” he says. “That’s his New York look. Haven’t you noticed? A bunch of the LA guys don’t shave when they’re in New York.” Now that he mentioned it, I had seen it before. They come here. They’re awesome. They don’t shave. At our lunch places, I’ve seen movie moguls who make billions walking around like my uncle Al after he spent a night at the track. All that’s missing is the Pendleton bathrobe hanging open. I figure this: it’s a statement of power. It’s trying to convey the message, “You may live here, but we’re not impressed. We rule out there. We rule here. In fact, we’re not even going to shave for you. That’s how much we don’t care about your opinion. You’re nerds in suits and ties and squeaky faces. We’re the cool kids and we can do what we want.” Fine. I get it now. So here’s what I’m going to do and I suggest you do the same: The next time we’re in LA, we don’t shave either. Also, we don’t bathe. After that, if this nonsense continues, we neglect to comb our hair. See how they like that. Of course, LA is a competitive town. They may retaliate in kind and, on their next visit here, wear their pyjamas to lunch. In that case, we’ll have to consider an escalation of some sort. Maybe they’d like it if we appeared at The Ivy wearing our underwear on the outside?
Wednesday, October 31, 2007 at 4:09 pm
I can’t think. Thinking and meeting are mutually exclusive. You can prioritize your plateful of agendas. You can run ideas down to the red zone and see if anybody can push them over the goal line. You can take a couple of swings at issues in your wheelhouse. You can take strategies, field strip them and see if they’re ready for combat. But think? Nah. I gotta go. Write me if you feel like it and tell me a few things:
I’ll see you guys later. I’m bummed. My idea of a great day is a blank calendar and a blue sky out my hermetically-sealed window. This is clearly not going to be one of those. And that first martini is at least eight hours away.
Friday, October 26, 2007 at 1:00 pm
Okay, you know me, I’m a maniac. Tuesday night and Wednesday morning I was in Philadelphia. Wednesday night I had dinner in New York, after spending a couple of hours at the office. Today is… what… Friday morning? I’m in LA. By tomorrow at noon I’ll be home north of San Francisco. Monday I’ll be in New York again. If that doesn’t seem crazy to you, maybe you’re as demented as I am. All this travel means that it becomes preternaturally important where I shack up for the night when I’m out of town. Others may say, “Aw, the heck with it, it’s only for a night,” when they are ushered into a stinky, small, depressing hotel room, but me? No way. My spirit sinks. My heart turns to suet. My brain pounds within its tiny case in a vain attempt to come squirting out of my ears. Worst, possibly, is the urge to blurt “Do you know who I am?!”, always evidence of a diseased executive ego. The good news is the most of the time, I’m pretty happy about everything when I get to my destination. The knowledge of how wrong things can go shapes my appreciation for the simply tolerable. The extremes, however, do have their moments. Today I would like to briefly share with you two of those. Philadelphia: I get to my hotel at about 7 PM. I’m tired. I’m anxious, because the next morning I have a big presentation. It’s scary to talk to 2000 people. Anyhow, I get to the desk of a hotel I will not mention, because I’m a nice guy. It’s a big hotel, part of a huge chain that brags about itself quite a bit. The kid behind the reception desk is about 14 years old. She’s very nice. Big, wide, frightened eyes. She taps up my information. Asks me how to spell my name. Three times. Disappears. Over the next 40 minutes, I am repeatedly assured that they are “working on my reservation,” that it “wasn’t transferred over.” When I ask what that means, I am informed that it means, “Well, it wasn’t transferred over.” I am offered a free drink. I accept. After the drink, I come back. They are still working on my reservation. I start to get mad now. I see people checking in all over the place. Why can’t I have a room? I’m tired! I’m hungry! Dudes! Finally, after 45 minutes, the manager mysteriously appears. He is very brisk, with a lot of very shiny black hair. His name is Joey. I learn what the problem has been, and it’s a real doozy. It seems that I have been shut out of my room because — now please pay attention — because I AM A VIP GUEST AND THEY WANT TO MAKE SURE I HAVE THE VERY BEST ROOM THEY CAN OFFER. In all my years of business travel, this is the first time I have ever been skunked because I am a VIP, as a gesture of respect. Anyhow, now the situation seems to be in hand, Joey is taking me to the “finest room in the hotel,” a “suite” that was supposedly earmarked for another potentate but “hey, he’s not here and you are, right?” I am shown into a very weird space, a big room with a conference table in it, and a kitchenette with a dirty glass on the counter. “This is not a suite, Joey,” I say. “This is a room.” “We call this a suite,” says Joey with sincerity and concern. Okay, I figure, there’s a bed and a plasma TV, and I figure what the hell, it’s only for a night. Joey goes. I stand in the middle of the room and look at the bed. And then I see it. What I am in is actually half of a real suite, the part reserved for visitors, when the occupant wants to have a meeting that isn’t in the bedroom. And the bed… the bed is a Murphy bed. A Murphy bed, for those who have never enjoyed one, is a matress on a spring mechanism that may be hidden in a closet. I don’t want to stay in this nether-room. It feels like mucho bad karma. I supposed I could put up with it… but why? I call Joey and say, as politely as possible, “Joey, this is a conference room with a Murphy bed in it.” Joey says, “Oh. You don’t like that?” He calls me back in five minutes and presto! I’m in a real room with a perfectly fine bed and mysteriously, it’s on the Club Floor, which was there all along, you know? I have a free drink at the Club and go to bed. Whew. Questions: Why did my status as a VIP mean I had to wait for my room? Why did it take so long to sort me out? Why was the first room such an amazing loser? Did Joey think that anybody wanted to inhabit that makeshift place? Did he believe that VIPs like Murphy beds? Why couldn’t I just go to a nice, King-bed room on the Club Floor right away? Why do restaurants always try to seat you at the worst table they have available, not the best? Okay, now we’re off point. And I promised to be brief. That was a BAD HOTEL. And it took all my self control not to bust it here. Now we’ll take a deep breath and move on. Pleasure takes less time to describe than pain. So let’s go back to the Four Seasons in Beverly Hills for a minute. I got here about two hours ago and realized that, once again, I have forgotten my phone charger. This may not seem like a tragedy to you, but it’s not good. I have already purchased at least 10 phone chargers on the road this year. Finance is questioning me about it. I have to admit it looks bogus on my expense report. Anyhow. I’m a moron. I forgot it again. So I’m in line outside the hotel a few minutes ago to get a cab to the Verizon store down the street, and I mention my stupidity to the bellman, and he says, “You know, we have a huge box of those things at the concierge. Why don’t you ask them if they have a charger that fits?” So I go to the concierge, who is a very nice woman I have met before, and she says, “Oh yeah. Let’s see.” She goes behind the desk into a little office for a few minutes and then re-emerges with just the right cable. And she seems just as pleased as I. I go upstairs, plug in my phone, and look at the sunset over Los Angeles, where today the sun is a bright red disk fighting its way through the smoke. What a difference a day or two makes, huh?
Thursday, October 25, 2007 at 10:06 am
1. When I wake up in the morning, the first thing I do is: 2. For breakfast, I generally like… 3. At a business meeting, I talk… 4. I am angry… 5. Everybody has enemies, people who help to define you by the fact that you hate them and everything they stand for. How many do YOU possess? 6. There’s been a lot of news about China recently, focusing on its business practices in a negative light — poisoned toothpaste, lead paint in children’s toys, tainted dog food and the like. What’s your attitude to that? 7. I love… 8. I would consider a person “rich” if they are worth… 9. When I think about growing my company, I like to consider: 10. When I die I would like be remembered as… Give yourself 1 point for a), 2 for any b), 5 points for any c) and, of course, 100 points for any d) answer you might have found appropriate. Yeah, the scoring is screwy. But the truth is, either you’re a killer or you’re not. If you are, my hat is off to you, and my resume is in the mail to you. If you’re not, I’ll see you for drinks some time next week, okay?
Monday, October 8, 2007 at 10:18 am
Good morning, campers. It’s Monday at 5:45 AM on the West Coast and I feel about as much like working as you do. As a manager, however, I don’t mind making you sit up and do a little something for a couple of minutes. It occurred to me late last week, as I sat at a desk in my lovely room at the Four Seasons in Beverly Hills, how many hotels I’ve stayed at in this business life over the many, many years. I thought I might tell you about a few, and then ask you for your tales of horror, pleasure and wonderment. I remember the hotel in Morgantown, West Virginia, where the Corporation had its retreat for the assorted lifers, short-timers and tormented souls who occupied functions very much like mine in locations from Pittsburgh to what was then called Bombay. I believe the corporation owned the place, which was why they put us there. It was dank, but clean. There were two of us in a room. You’ve never truly experienced psychic discomfort until you’ve seen your business peer in his pajamas. The “banquet” hall was a large room that smelled of industrial carpet. The scotch, however, was free. Everybody smoked back then, so everything also was redolent of dead cigarettes and cigars, and lots of them. In the room, the curtains were those little jobs you had at a summer cottage, on rings that moved back and forth over a tin pole. There was no minibar. The soap was tiny. We held our big meeting in a huge room that had nothing in it but a high stage and folding chairs. The chairman and his girlfriend, who was the head of communications, got up on the stage in matching velour jumpsuits and told us how much they valued our function. A good portion of the audience was having its first drink of the day, for breakfast. I remember a hotel in Fresno. The bed would have provided years of study for a phrenologist. The room smelled like the one in Morgantown, only exponential. Outside, in the parking lot and down the street, huge trucks were parked, laden with sleeping truckers who didn’t want to pay the $29 for the room. They offered breakfast in the morning. Cold cereal and powdered milk. Why was I in Fresno? I think I got tired of driving and didn’t want to risk a sleepy entry into the gigantic megamaze of San Francisco at a very late hour the night before. The TV had only three colors, red, pink and a green that will always stay with me as the color of despair. The soap was tiny. The hotel at the airport in Sacramento, was a place that could, I believe, give you the DTs if you didn’t have them already. I slept over the covers. The towels were tiny. I don’t have to tell you about the soap. The penthouse suite at the Bellagio Hotel in Vegas! Or was it the Mirage? No, I think it was the Hilton. I wonder why I can’t remember. The bed was on a platform and the drapes were huge, both vertical and horizontal, and worked with the switch of a button near the headboard. At night, you could open them and see the entire strip all lit up like Rome, burning under Nero. The minibar could have fed all of Caesar’s legions. There was a full kitchen and a massive plasma screen. I got lost in the bathroom for a couple of hours, and then found my way out. I have never lived in an apartment that was quite that nice. Made me feel better about losing that $647 at the tables. Another room in Vegas is now coming back to me. No minibar. Murphy bed. Sadness and the stench of loss. Could have been the same hotel, but you know, a different floor. A big, sumptuous room in Amsterdam somewhere! Very nice bed. Lots of curtains. Bedposts. View of a reeking canal. No internet in the room. No room service. Great bar downstairs, though, filled with very big business types, European style. Crisp. Lots of briefcases. Smoking. Big dark drinks in crystal tumblers. Had to work on the bill with them for about an hour. Lots of weird overcharges. Very Amsterdam, if you don’t mind my saying so. Of course, my feelings could be colored by the fact that I was robbed in the train station there. My advice? Don’t talk to strangers, no matter how friendly or confused they seem. But that’s another story. The St. Regis in New York. Big, puffy bed. Lots of in-room service. Gorgeous plasma screen. Shockingly opulent amenities. They give you a butler. I have never been buttled. Still haven’t. Was sort of ashamed to ring for the butler to buttle me. Still, the availability of my very own buttler who could be summoned with the push of a button did not fail to impress me. And then there’s my home away from home when I’m doing business in LA, the Four Seasons on Doheny. The bar is a human pageant. One night I saw Al Sharpton, Charlie Sheen and a fistfight between two agents, all in the space of an hour. Great food. Huge martinis. When I arrive, they always recognize me, greet me, say, “Welcome back!” Sure, it’s hooey. But you know how it is when you’re on the road. Everything is magnified, the good and the bad. What do you remember? |
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Stanley Bing
Stanley Bing is a Fortune columnist and best-selling author of business books noted for their wisdom as well as their sharp, slightly acrid sense of humor. He is also the only writer on business and the workplace who still puts on a suit and tie and goes to do battle with the dragons that breathe fire at corporate America every day. This blog captures what remains of his brain after it has exploded in all other directions.
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